GNOME Bugzilla – Bug 676041
Empathy refusing to connect to IM services
Last modified: 2012-06-25 12:35:10 UTC
Originally reported at: https://bugs.launchpad.net/bugs/998361 I have configured Empathy with Facebook and Gmail just after installing Ubuntu 12.04. It worked flawlessly for few days and one fine day it crashed. After that when ever I am opening Empathy it is failing to connect to Gmail and Facebook ( I have not checked any other IM services). After the crash I removed my account configurations and added once again but still facing the same issue ( I am using correct password) I have also removed the configuration files from : /home/abhijeet/.gconf/apps/empathy and reinstalled empathy get all the configuration in fresh but still faceing the same issue. Please check the attached screen shot ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: empathy 3.4.1-0ubuntu1
Created attachment 214022 [details] debug log
(In reply to comment #0) > I have also removed the configuration files from : > /home/abhijeet/.gconf/apps/empathy Upstream Empathy does not use gconf anymore, but dconf instead. > Please check the attached screen shot Screenshot is missing... Log says: mcd-DEBUG: Sunday 13 May 2012 22:35:32.382726: on_connection_ready: got error: g-resolver-error-quark (#0): couldn't connect to server: Error resolving '': No address associated with hostname
Hi Andre, Screenshot link: https://launchpadlibrarian.net/104883455/T9FJS.png Please let me know if you need any info to further debug this issue. Abhijeet
Created attachment 214436 [details] Error screenshot
(In reply to comment #2) > mcd-DEBUG: Sunday 13 May 2012 22:35:32.382726: on_connection_ready: got error: > g-resolver-error-quark (#0): couldn't connect to server: Error resolving '': No > address associated with hostname Humm maybe a proxy issue. Check if you have any proxy configured in GNOME's settings and unset it if needed. Is telepathy-gabble crashing?
I have the same problem, but in my case also Hotmail isn't working. In addition I've noticed that installing extensions from extensions.gnome.org doesn't work. If I connect from home, where I don't use any proxy, everything works. With Ubuntu 11.10 everything was working fine even connecting through the proxy! So, in my opinion, there is something wrong with proxy, but I cannot understand what...
@Guillaume Desmottes, I am not using any proxy. I am using my linux box at home. Can you please tell how to check if "telepathy-gabble" is crashing or not.
*** This bug has been marked as a duplicate of bug 678029 ***