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Bug 635802 - No transactions/balance download possible from ofx.chase.com anymore: gnutls_handshake: -9
No transactions/balance download possible from ofx.chase.com anymore: gnutls_...
Status: RESOLVED INCOMPLETE
Product: GnuCash
Classification: Other
Component: Import - AqBanking
2.4.x
Other Windows
: Normal normal
: ---
Assigned To: Christian Stimming
Christian Stimming
: 590406 (view as bug list)
Depends on:
Blocks:
 
 
Reported: 2010-11-25 18:40 UTC by ssiegel99
Modified: 2018-06-29 22:48 UTC
See Also:
GNOME target: ---
GNOME version: ---



Description ssiegel99 2010-11-25 18:40:54 UTC
version 2.3.17
no transactions/balance retrieved from ofx.chase.com.  works fine in 2.2.9.  no messages available due to another bug.  "close when finished" can't be unchecked in "online banking connection window".  ofx.log is no help.
Comment 1 Christian Stimming 2010-11-25 19:01:55 UTC
Is there any message in the trace file, http://wiki.gnucash.org/wiki/Tracefile ?
Comment 2 ssiegel99 2010-11-25 20:00:48 UTC
sorry, my first bug rpt but i've used gnucash since 2007.  see below.

*   WARN <qof.engine> [guid_init()] only got 2237 bytes.
The identifiers might not be very random.
*   CRIT <aqofxconnect> network.c:  397: Saving response in "/tmp/ofx.log" ...
*   CRIT <gwenhywfar> io_tls.c: 1156: gnutls_handshake: -9 (A TLS packet with unexpected length was received.) [fatal]
*   CRIT <aqofxconnect> provider.c:  783: Error exchanging getStatements-request (-66)

(In reply to comment #1)
> Is there any message in the trace file, http://wiki.gnucash.org/wiki/Tracefile
> ?
Comment 3 ssiegel99 2011-02-08 23:12:52 UTC
Just tested 2.4.2 & still doesn't work.  Can't believe it's into .2 release with a major glaring bug like this, or do you think people don't need online banking?  GnuCash is totally unusable if it won't talk to a major bank!
Comment 4 Christian Stimming 2011-02-09 08:02:21 UTC
*** Bug 590406 has been marked as a duplicate of this bug. ***
Comment 5 vander1 2011-02-18 13:17:18 UTC
I have the same problem, except with Fifth Third Bank.  Online banking (OFX) worked great through 2.2.9.  Both new releases don't work.  When I try to get transactions, this is what the log shows:

Sending jobs to the bank(s)
Locking user xxxxxxxxxxx [this was my SS number so I took it out]
Resolving hostname "banking.53.com" ...
IP address is 216.82.178.23
Sending request...
Connecting to bank...
TLS Handshake Error: -24 (Decryption has failed.)
Error parsing server response
Unlocking user xxxxxxxxxxx [this was my SS number so I took it out]
Postprocessing jobs
Resetting provider queues

It then says "The Online Banking import returned no transactions for the selected time period"

I tried to re-do the online setup, though I'm not sure if it was actually getting the accounts again, or just using the ones that were already there.  Anyway, it had no effect.  

Please let me know if there is any progress on this.  Thanks!
Comment 6 Frank H. Ellenberger 2013-12-28 07:57:47 UTC
(In reply to comment #2)
> *   CRIT <aqofxconnect> network.c:  397: Saving response in "/tmp/ofx.log" ...
can you attach that file?

Did you compare your settings with
http://www.ofxhome.com/index.php/institution/view/636 ?

(In reply to comment #5)
Did you compare your settings with
http://www.ofxhome.com/index.php/institution/view/450 ?

Can you both play with the settings as shown in
http://wiki.gnucash.org/wiki/Aqbanking#Debugging
to get the log more verbose?

Reset the bug status to unconfirmed, if you answer.
Comment 7 Frank H. Ellenberger 2013-12-28 07:59:22 UTC
I forgot: anonymize your logs by replacing your account number and other private data with XXX
Comment 8 M Licina 2014-09-03 18:28:42 UTC
I had a similar problem, but with handshake error -14.  Then I found out that my bank only supports the current and prior two years of quicken.  When I changed the settings to emulate Quicken 2013, it worked.  Maybe this will work for you?
Comment 9 Geert Janssens 2015-02-08 18:36:17 UTC
M Licina: thanks for your valuable tip.

Since the others having this issue haven't replied in any way I assume it now works for them or they have lost interest.

So I'll just close this bug as INCOMPLETE. If anyone still runs into this, feel free to reopen.
Comment 10 Frank H. Ellenberger 2015-02-12 15:33:14 UTC
I put a note in http://wiki.gnucash.org/wiki/Setting_up_OFXDirectConnect_in_GnuCash_2#Known_Problems
Comment 11 John Ralls 2018-06-29 22:48:18 UTC
GnuCash bug tracking has moved to a new Bugzilla host. This bug has been copied to https://bugs.gnucash.org/show_bug.cgi?id=635802. Please update any external references or bookmarks.