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Bug 792811 - gitlab crashes (500) when signing up for an account
gitlab crashes (500) when signing up for an account
Product: sysadmin
Classification: Infrastructure
Component: Git
Other All
: Normal blocker
: ---
Assigned To: GNOME Sysadmins
GNOME Sysadmins
Depends on:
Reported: 2018-01-23 05:34 UTC by Paul Wise
Modified: 2018-02-21 06:57 UTC
See Also:
GNOME target: ---
GNOME version: ---

Description Paul Wise 2018-01-23 05:34:44 UTC
I tried to sign up for an account on gitlab but it crashed with this message:

Whoops, something went wrong on our end.

Try refreshing the page, or going back and attempting the action again.

Please contact your GitLab administrator if this problem persists.
Comment 1 Andrea Veri 2018-01-25 12:00:26 UTC
Paul, landed your account (you should have received a password reset e-mail) and subscribed you to the relevant Gitlab issue.
Comment 2 Andrea Veri 2018-01-25 12:01:11 UTC
For reference this report was migrated over to
Comment 3 Paul 2018-02-20 23:00:47 UTC
I've just hit this too. Can't comment on the linked GitLab bug because, well, I can't create a GitLab account.

Is this transient, should I keep trying?
Comment 4 Paul Wise 2018-02-21 06:40:49 UTC
Try enabling JavaScript.
Comment 5 Paul 2018-02-21 06:57:28 UTC
JavaScript is not disabled (disabling JavaScript breaks most recent websites and is of dubious security value, particularly considering its fingerprinting implications).

Disabling all security-related add-ons also does not resolve the issue. A completely stock browser (TorBrowser) does lead to the signup being successful.