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Bug 782690 - gnome shell crashed on opening evolution.
gnome shell crashed on opening evolution.
Status: RESOLVED OBSOLETE
Product: gnome-shell
Classification: Core
Component: general
3.25.x
Other Linux
: Normal normal
: ---
Assigned To: gnome-shell-maint
gnome-shell-maint
Depends on:
Blocks:
 
 
Reported: 2017-05-16 12:11 UTC by Hussam Al-Tayeb
Modified: 2021-07-05 14:16 UTC
See Also:
GNOME target: ---
GNOME version: ---



Description Hussam Al-Tayeb 2017-05-16 12:11:01 UTC
I closed every open application. The I reopened evolution. while the spinner was showing in the top bar, gnome-shell crashed.

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Reading symbols from /usr/bin/gnome-shell...done.
[New LWP 30525]
[New LWP 3849]
[New LWP 3842]
[New LWP 3852]
[New LWP 3843]
[New LWP 3853]
[New LWP 3850]
[New LWP 19017]
[New LWP 3854]
[New LWP 3856]
[New LWP 18888]
[New LWP 3851]
[New LWP 3848]
[New LWP 3855]
[New LWP 3844]
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/usr/lib/libthread_db.so.1".

Core was generated by `/usr/bin/gnome-shell'.
Program terminated with signal SIGTRAP, Trace/breakpoint trap.

Thread 11 (Thread 0x7fc88f1ee700 (LWP 18888))

  • #0 syscall
  • #1 g_cond_wait_until
  • #2 g_async_queue_pop_intern_unlocked
    at gasyncqueue.c line 422
  • #3 g_async_queue_timeout_pop_unlocked
    at gasyncqueue.c line 570
  • #4 g_thread_pool_wait_for_new_task
    at gthreadpool.c line 262
  • #5 g_thread_pool_thread_proxy
    at gthreadpool.c line 296
  • #6 g_thread_proxy
    at gthread.c line 784
  • #7 start_thread
  • #8 clone

Thread 8 (Thread 0x7fc89f7fe700 (LWP 19017))

  • #0 syscall
  • #1 g_cond_wait_until
  • #2 g_async_queue_pop_intern_unlocked
    at gasyncqueue.c line 422
  • #3 g_async_queue_timeout_pop_unlocked
    at gasyncqueue.c line 570
  • #4 g_thread_pool_wait_for_new_task
    at gthreadpool.c line 262
  • #5 g_thread_pool_thread_proxy
    at gthreadpool.c line 296
  • #6 g_thread_proxy
    at gthread.c line 784
  • #7 start_thread
  • #8 clone

Thread 1 (Thread 0x7fc91b78d000 (LWP 30525))

  • #0 _g_log_abort
    at gmessages.c line 549
  • #1 g_log_default_handler
    at gmessages.c line 3036
  • #2 default_log_handler
    at main.c line 303
  • #3 g_logv
    at gmessages.c line 1336
  • #4 g_log
    at gmessages.c line 1398
  • #5 g_wakeup_new
    at gwakeup.c line 161
  • #6 g_main_context_new
    at gmain.c line 658
  • #7 g_dbus_connection_send_message_with_reply_sync
    at gdbusconnection.c line 2138
  • #8 g_dbus_connection_call_sync_internal
    at gdbusconnection.c line 5948
  • #9 g_dbus_connection_call_sync
    at gdbusconnection.c line 6175
  • #10 ffi_call_unix64
    at ../src/x86/unix64.S line 76
  • #11 ffi_call
    at ../src/x86/ffi64.c line 525
  • #12 gjs_invoke_c_function(JSContext*, Function*, JS::HandleObject, JS::HandleValueArray const&, mozilla::Maybe<JS::MutableHandle<JS::Value> >, GIArgument*)
    at gi/function.cpp line 1026
  • #13 function_call(JSContext*, unsigned int, JS::Value*)
    at gi/function.cpp line 1345
  • #14 0x00007fc91b757aeb in
  • #15 0x00007ffe0bdeae00 in
  • #16 0x00007ffe0bdeaa58 in
  • #17 0x0000000001f1aa00 in
  • #18 0x0000000000000000 in

Comment 1 Jonas Ådahl 2017-05-16 12:27:58 UTC
According to the backtrace, it seems to have aborted due too many files being open (Creating pipes for GWakeup: Too many open files).

Was this using Wayland or X11?

Would be interesting to have know the content of /proc/<pid-of-gnome-shell>/fd/ before it crashed, but for that you'd have to always have a gdb attached stopping gnome-shell from exiting when crashing. That is quite annoying since it means you need a secondary computer to recover from a crash, since it'd now have frozen instead.
Comment 2 Hussam Al-Tayeb 2017-05-16 13:01:01 UTC
X11. It was after ~20 hours of running the same gnome-shell instance. I had many open applications. I usually don't stay logged onto the same session that long.
What I can do is ssh from my android phone tomorrow around 20 hours from now and attach gdb to the gnome-shell process, close everything and reopen, and see if the crash happens again.

Is the FD leak supposedly happening gradually or suddenly when I closed everything?

Either way, I will try to replicate what I was doing and hopefully have useful information tomorrow.
Comment 3 Jonas Ådahl 2017-05-16 13:22:12 UTC
Fd leaks are AFAIK more prominent on Wayland, as each client will have a unique fd, and buffers will be transferred using fds, clipboard via fds, etc. Running out of fds on X11 seems odd.

It could either be a gradual increase of open files, or a sudden spike; hard to say. You could observe the number of open files, using "ls /proc/<pid-of-gnome-shell>/fd | wc -l" and see if there is anything increase, but otherwise, using gdb to inhibit the application from exiting, while before quitting gdb checking the open fds (using "ls -l") should at least give us some hint.

That is assuming you can even reproduce the same crash. Have you ever hit it before?

The output of ulimit -n is also relevant.
Comment 4 Hussam Al-Tayeb 2017-05-16 13:34:27 UTC
Yes, I recall seeing the "Creating pipes for GWakeup: Too many open files" crash once around two months ago.
ulimit -n says 1024.
Comment 5 Hussam Al-Tayeb 2017-05-16 13:50:37 UTC
Ok, I found the chat log from when this last happened.
https://pastebin.com/raw/2hq6cCS8
It looks like this also happened on starting evolution which was refreshing the items on the calendar.
Comment 6 Jonas Ådahl 2017-05-22 10:17:23 UTC
This could potentially be the same issue (or at least similar) to that observed in bug 782688, which also is triggered by too many open files.
Comment 7 Jonas Ådahl 2017-05-22 11:03:09 UTC
(It's in the same copr, or https://copr-be.cloud.fedoraproject.org/results/jadahl/gnomebug-782688/fedora-26-x86_64/00555141-libxkbcommon/ if you do it manuall).
Comment 8 Jonas Ådahl 2017-05-22 11:04:49 UTC
Sorry, that comment should have gone to the other bug report.
Comment 9 Hussam Al-Tayeb 2017-05-22 11:14:45 UTC
(In reply to Jonas Ådahl from comment #8)
> Sorry, that comment should have gone to the other bug report.

I installed the patch attached in that bug report.
Comment 10 Anders 2018-01-18 14:20:41 UTC
Think this is the same issue affecting me, can you confirm?

GNOME Shell 3.26.2
4.14.13-1-ARCH
evolution 3.26.4 

```
jan. 18 15:11:03 idea systemd-coredump[13444]: Process 23666 (gnome-shell) of user 1000 dumped core.
                                               
                                               Stack trace of thread 23666:
                                               #0  0x00007fad3049ac50 raise (libpthread.so.0)
                                               #1  0x0000563aa6bb9562 n/a (gnome-shell)
                                               #2  0x00007fad3049adb0 __restore_rt (libpthread.so.0)
                                               #3  0x00007fad2f3c09b2 n/a (libglib-2.0.so.0)
                                               #4  0x00007fad2f3c1a5d g_log_default_handler (libglib-2.0.so.0)
                                               #5  0x0000563aa6bb9448 n/a (gnome-shell)
                                               #6  0x00007fad2f3c1cff g_logv (libglib-2.0.so.0)
                                               #7  0x00007fad2f3c1e80 g_log (libglib-2.0.so.0)
                                               #8  0x00007fad2f3c0633 g_malloc0 (libglib-2.0.so.0)
                                               #9  0x00007fad2d3fb131 n/a (libst-1.0.so)
                                               #10 0x00007fad2d3fd324 _st_create_shadow_pipeline (libst-1.0.so)
                                               #11 0x00007fad2d3fd74d _st_create_shadow_pipeline_from_actor (libst-1.0.so)
                                               #12 0x00007fad2d3fd7ae n/a (libst-1.0.so)
                                               #13 0x00007fad2d3fd83f n/a (libst-1.0.so)
                                               #14 0x00007fad2d408298 n/a (libst-1.0.so)
                                               #15 0x00007fad2f694db1 n/a (libgobject-2.0.so.0)
                                               #16 0x00007fad2f6b1af9 g_signal_emit_valist (libgobject-2.0.so.0)
                                               #17 0x00007fad2f6b2240 g_signal_emit (libgobject-2.0.so.0)
                                               #18 0x00007fad2d41fe8e n/a (libst-1.0.so)
                                               #19 0x00007fad2d42012b st_widget_style_changed (libst-1.0.so)
                                               #20 0x00007fad2d42116b n/a (libst-1.0.so)
                                               #21 0x00007fad2f694db1 n/a (libgobject-2.0.so.0)
                                               #22 0x00007fad2f6b1af9 g_signal_emit_valist (libgobject-2.0.so.0)
                                               #23 0x00007fad2f6b2240 g_signal_emit (libgobject-2.0.so.0)
                                               #24 0x00007fad2d41fe8e n/a (libst-1.0.so)
                                               #25 0x00007fad2d42012b st_widget_style_changed (libst-1.0.so)
                                               #26 0x00007fad2d42116b n/a (libst-1.0.so)
                                               #27 0x00007fad2f694b72 g_closure_invoke (libgobject-2.0.so.0)
                                               #28 0x00007fad2f6a85aa n/a (libgobject-2.0.so.0)
                                               #29 0x00007fad2f6b1806 g_signal_emit_valist (libgobject-2.0.so.0)
                                               #30 0x00007fad2f6b2240 g_signal_emit (libgobject-2.0.so.0)
                                               #31 0x00007fad2d41fe8e n/a (libst-1.0.so)
                                               #32 0x00007fad2d42012b st_widget_style_changed (libst-1.0.so)
                                               #33 0x00007fad2d42116b n/a (libst-1.0.so)
                                               #34 0x00007fad2f694b72 g_closure_invoke (libgobject-2.0.so.0)
                                               #35 0x00007fad2f6a85aa n/a (libgobject-2.0.so.0)
                                               #36 0x00007fad2f6b1806 g_signal_emit_valist (libgobject-2.0.so.0)
                                               #37 0x00007fad2f6b2240 g_signal_emit (libgobject-2.0.so.0)
                                               #38 0x00007fad2d41fe8e n/a (libst-1.0.so)
                                               #39 0x00007fad2d42012b st_widget_style_changed (libst-1.0.so)
                                               #40 0x00007fad2d42116b n/a (libst-1.0.so)
                                               #41 0x00007fad2f694db1 n/a (libgobject-2.0.so.0)
                                               #42 0x00007fad2f6b1af9 g_signal_emit_valist (libgobject-2.0.so.0)
                                               #43 0x00007fad2f6b2240 g_signal_emit (libgobject-2.0.so.0)
                                               #44 0x00007fad2d41fe8e n/a (libst-1.0.so)
                                               #45 0x00007fad2d42012b st_widget_style_changed (libst-1.0.so)
                                               #46 0x00007fad2d42116b n/a (libst-1.0.so)
                                               #47 0x00007fad2f694db1 n/a (libgobject-2.0.so.0)
                                               #48 0x00007fad2f6b1af9 g_signal_emit_valist (libgobject-2.0.so.0)
                                               #49 0x00007fad2f6b2240 g_signal_emit (libgobject-2.0.so.0)
                                               #50 0x00007fad2d41fe8e n/a (libst-1.0.so)
                                               #51 0x00007fad2d42012b st_widget_style_changed (libst-1.0.so)
                                               #52 0x00007fad2d42116b n/a (libst-1.0.so)
                                               #53 0x00007fad2f694c5d g_closure_invoke (libgobject-2.0.so.0)
                                               #54 0x00007fad2f6a85aa n/a (libgobject-2.0.so.0)
                                               #55 0x00007fad2f6b1806 g_signal_emit_valist (libgobject-2.0.so.0)
                                               #56 0x00007fad2f6b2240 g_signal_emit (libgobject-2.0.so.0)
                                               #57 0x00007fad2d41fe8e n/a (libst-1.0.so)
                                               #58 0x00007fad2d42012b st_widget_style_changed (libst-1.0.so)
                                               #59 0x00007fad2d420d29 st_widget_add_style_class_name (libst-1.0.so)
                                               #60 0x00007fad29b121c8 ffi_call_unix64 (libffi.so.6)
                                               #61 0x00007fad29b11c2a ffi_call (libffi.so.6)
                                               #62 0x00007fad2e36dcab n/a (libgjs.so.0)
                                               #63 0x00007fad2e36f607 n/a (libgjs.so.0)
                                               
                                               Stack trace of thread 23685:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23683:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23688:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23687:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23686:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23692:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23689:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23680:
                                               #0  0x00007fad301bd91b __poll (libc.so.6)
                                               #1  0x00007fad10253773 n/a (libpulse.so.0)
                                               #2  0x00007fad10244bd0 pa_mainloop_poll (libpulse.so.0)
                                               #3  0x00007fad10245271 pa_mainloop_iterate (libpulse.so.0)
                                               #4  0x00007fad10245301 pa_mainloop_run (libpulse.so.0)
                                               #5  0x00007fad102536ae n/a (libpulse.so.0)
                                               #6  0x00007fad05eaa81c n/a (libpulsecommon-11.1.so)
                                               #7  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #8  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23727:
                                               #0  0x00007fad301c2819 syscall (libc.so.6)
                                               #1  0x00007fad2f401ce1 g_cond_wait (libglib-2.0.so.0)
                                               #2  0x00007fad2c973105 n/a (libmutter-cogl-1.so)
                                               #3  0x00007fad2f3e329a n/a (libglib-2.0.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23691:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23670:
                                               #0  0x00007fad301bd91b __poll (libc.so.6)
                                               #1  0x00007fad2f3bb023 n/a (libglib-2.0.so.0)
                                               #2  0x00007fad2f3bb13e g_main_context_iteration (libglib-2.0.so.0)
                                               #3  0x00007fad2f3bb192 n/a (libglib-2.0.so.0)
                                               #4  0x00007fad2f3e329a n/a (libglib-2.0.so.0)
                                               #5  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #6  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23672:
                                               #0  0x00007fad301bd91b __poll (libc.so.6)
                                               #1  0x00007fad2f3bb023 n/a (libglib-2.0.so.0)
                                               #2  0x00007fad2f3bb3e2 g_main_loop_run (libglib-2.0.so.0)
                                               #3  0x00007fad2f9af6d8 n/a (libgio-2.0.so.0)
                                               #4  0x00007fad2f3e329a n/a (libglib-2.0.so.0)
                                               #5  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #6  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23682:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23671:
                                               #0  0x00007fad301bd91b __poll (libc.so.6)
                                               #1  0x00007fad2f3bb023 n/a (libglib-2.0.so.0)
                                               #2  0x00007fad2f3bb13e g_main_context_iteration (libglib-2.0.so.0)
                                               #3  0x00007fad18b6ab0e n/a (libdconfsettings.so)
                                               #4  0x00007fad2f3e329a n/a (libglib-2.0.so.0)
                                               #5  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #6  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 13425:
                                               #0  0x00007fad301c2819 syscall (libc.so.6)
                                               #1  0x00007fad2f401dfd g_cond_wait_until (libglib-2.0.so.0)
                                               #2  0x00007fad2f38e753 n/a (libglib-2.0.so.0)
                                               #3  0x00007fad2f38ed3e g_async_queue_timeout_pop (libglib-2.0.so.0)
                                               #4  0x00007fad2f3e3db1 n/a (libglib-2.0.so.0)
                                               #5  0x00007fad2f3e329a n/a (libglib-2.0.so.0)
                                               #6  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #7  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23681:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23690:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
                                               
                                               Stack trace of thread 23684:
                                               #0  0x00007fad3049639d pthread_cond_wait@@GLIBC_2.3.2 (libpthread.so.0)
                                               #1  0x00007fad268b14ad n/a (libmozjs-52.so.0)
                                               #2  0x00007fad26ccf59a n/a (libmozjs-52.so.0)
                                               #3  0x00007fad26c9b49a n/a (libmozjs-52.so.0)
                                               #4  0x00007fad3049008c start_thread (libpthread.so.0)
                                               #5  0x00007fad301c7e1f __clone (libc.so.6)
jan. 18 15:11:03 idea gnome-shell[13446]: JS WARNING: [resource:///org/gnome/shell/ui/osdMonitorLabeler.js 59]: reference to undefined property "MetaDBusDisplayConfigSkeleton"
jan. 18 15:11:03 idea gnome-shell[13446]: JS WARNING: [resource:///org/gnome/shell/ui/layout.js 221]: reference to undefined property "MetaWindowGroup"
jan. 18 15:11:03 idea gnome-shell[13446]: JS WARNING: [resource:///org/gnome/shell/ui/main.js 315]: reference to undefined property "MetaStage"


```
Comment 11 GNOME Infrastructure Team 2021-07-05 14:16:08 UTC
GNOME is going to shut down bugzilla.gnome.org in favor of  gitlab.gnome.org.
As part of that, we are mass-closing older open tickets in bugzilla.gnome.org
which have not seen updates for a longer time (resources are unfortunately
quite limited so not every ticket can get handled).

If you can still reproduce the situation described in this ticket in a recent
and supported software version, then please follow
  https://wiki.gnome.org/GettingInTouch/BugReportingGuidelines
and create a new ticket at
  https://gitlab.gnome.org/GNOME/gnome-shell/-/issues/

Thank you for your understanding and your help.