After an evaluation, GNOME has moved from Bugzilla to GitLab. Learn more about GitLab.
No new issues can be reported in GNOME Bugzilla anymore.
To report an issue in a GNOME project, go to GNOME GitLab.
Do not go to GNOME Gitlab for: Bluefish, Doxygen, GnuCash, GStreamer, java-gnome, LDTP, NetworkManager, Tomboy.
Bug 777243 - when Iphone 5C connected can't view or import photo/video files via Shotwell
when Iphone 5C connected can't view or import photo/video files via Shotwell
Status: RESOLVED DUPLICATE of bug 716499
Product: shotwell
Classification: Other
Component: camera
0.22.x
Other Linux
: Normal major
: ---
Assigned To: Shotwell Maintainers
Shotwell Maintainers
Depends on:
Blocks:
 
 
Reported: 2017-01-14 03:14 UTC by rsgradzki
Modified: 2017-01-15 16:52 UTC
See Also:
GNOME target: ---
GNOME version: ---

Attachments
Operating System and Shotwell Version Details (61.88 KB, application/vnd.oasis.opendocument.text)
2017-01-14 03:14 UTC, rsgradzki 		Details

Description rsgradzki 2017-01-14 03:14:18 UTC 
Created attachment 343466 [details]
Operating System and Shotwell Version Details

Hi, I hope you can help and or advise on the following issue/problem I have.

On connecting the Iphone 5C via USB the connection is detected and the Iphone symbol appears. On launching Shotwell via the file manager the following error occurs

"Unable to fetch previews from the camera:Could not claim the USB device (-53)"

The system indicates that the Iphone is mounted.

The details are as follows

a) Shotwell version as per attachment

b) Operating system as per attachment


Any help or assistance you can offer would be greatly appreciated.

Kind Regards

Ryszard Gradzki
Comment 1 Jens Georg 2017-01-15 16:34:05 UTC 
Reproducible with iPhone SE
Comment 2 Jens Georg 2017-01-15 16:39:42 UTC 
iOS version 10.2
Comment 3 Jens Georg 2017-01-15 16:52:11 UTC 
That's the well-known issue that a camera is not accessible by shotwell/gphoto2 because it's already mounted by unity.

Please unmont the iPhone in the file manager, then it should be accessible in shotwell

*** This bug has been marked as a duplicate of bug 716499 ***