GNOME Bugzilla – Bug 757717
HELP: I cannot save files on Windows 10!
Last modified: 2017-01-04 22:57:43 UTC
Created attachment 315021 [details] System Information The Save dialogue freezes GIMP each and every time I go to save, export, save as, etc. on Gimp 2.8.14 on Windows 10 - And there's no way around it from the looks of it, which brings my productivity to a screeching halt and with that, my PC performance. Please fix :-( Please see below for system details about my PC. Also, please see attached for a full .TXT file dump from MSINFO32.exe containing all information needed. -------------- System Information report written at: 11/06/15 23:13:04 System Name: DESKTOP-04RV02T [System Summary] Item Value OS Name Microsoft Windows 10 Pro Insider Preview Version 10.0.10576 Build 10576 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-04RV02T System Manufacturer BIOSTAR Group System Model A880G+ System Type x64-based PC System SKU To Be Filled By O.E.M. Processor AMD Phenom(tm) II X4 850 Processor, 3300 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 080016, 9/21/2011 SMBIOS Version 2.6 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer BIOSTAR Group BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Desktop Secure Boot State Unsupported PCR7 Configuration Binding Not Possible Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.10576.0" User Name DESKTOP-04RV02T\Jeb Time Zone Eastern Standard Time Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.94 GB Available Physical Memory 3.23 GB Total Virtual Memory 9.19 GB Available Virtual Memory 3.67 GB Page File Space 1.25 GB Page File C:\pagefile.sys Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes
Someone on https://superuser.com/questions/979504/load-dialog-disk-access-slowdown-on-windows-10 has traced a similar behavior - for all programs - back to a floppy controller setting in BIOS. You might want to check this.
Hi again! :-) I am happy this bug wasn't abandoned and has been similarly reported... my bug slightly differs though. ----- UPDATE! 11/10/2015 The virtual floppy driver in my BIOS Settings (BioStar A880G+ for AMD AM3) is disabled, but I still get the exact same "Not Responding" dialogue from GIMP and Windows as I go to save - albeit it seems an update to Windows or GIMP has *slightly* fixed the issue, because now I finally get a classic Windows Explorer window open to save the file, but only after an unreasonable amount of time (sometimes 5 minutes or more) while Windows thinks the program is not responding. I have created a Microsoft Windows Dump (.DMP) file for Gimp-2.8.exe to help out with debugging and development on a more reliable GIMP application. I am uploading the file now.
IUnfortunately, the Windows Crash Dump file has been too large to attach onto the bug report itself even after several attempts of compressing the file. The crash dump file is located on Google Drive at https://drive.google.com/open?id=0B6ihhZN41GENX3ZvRnR2Nk5iOW8
Created attachment 315222 [details] GIMP-2.8.EXE WINDOWS DUMP FILE - Google Drive Location
That file is not really shared, I doubt many people are going to request access. Also, about the "not abandoned": for bugs on the Windows platforms, we pretty much rely on affected users to do the research - few of the developers use Windows at all, and it seems to be an odd feature of this platform to never let such problems happen to the few who do.
I also get this bug. At first nothing happens when going to save a file either from "export as" or other save attempts from, for example "save for web". There is then a delay of sometimes ~5-10 minutes and eventually a file save dialogue window appears. I can provide more info / logs on request. I have successfully built Gimp git from source for Linux and am looking into building for Windows so I could test fixes sometime in the near future.
Can't reproduce this on win 10 at the moment. Tested with both 2.8 and with git master version but can save it in a blink of an eye. Tested to only save on the desktop and still can't reproduce it.
Barney, you have checked the link I added in comment 1?
Be advised that without someone who is affected figuring this out, there will likely not be any change - for the majority of Windows 10 users, there seems to be no problem.
Network shares - or anything else hat refers to a (preferably non-accessible) network location can cause this, too.
Jeb, Michael: have you found anything that might cause this, per chance?
Closing this bug report as no further information has been provided. Please feel free to reopen this bug report if you can provide the information that was asked for in a previous comment. Thanks!