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Bug 736240 - Root password not accepted by GNOME prompt
Root password not accepted by GNOME prompt
Status: RESOLVED NOTGNOME
Product: gnome-shell
Classification: Core
Component: general
3.10.x
Other Linux
: Normal major
: ---
Assigned To: gnome-shell-maint
gnome-shell-maint
Depends on:
Blocks:
 
 
Reported: 2014-09-07 21:19 UTC by Radek
Modified: 2014-09-10 10:57 UTC
See Also:
GNOME target: ---
GNOME version: ---

Attachments
root password prompt (24.25 KB, image/jpeg)
2014-09-07 21:19 UTC, Radek 		Details

Description Radek 2014-09-07 21:19:53 UTC 
Created attachment 285619 [details]
root password prompt

When GNOME is asking for root password, it never accepts it and acts like the password is wrong. The password is 100% correct and is accepted in terminal su command and in non-GNOME prompts for root password.

My thread on this issue on OpenSUSE forum: https://forums.opensuse.org/showthread.php/500773-Root-password-not-accepted/page2

Description of this same problem by other user: https://ask.fedoraproject.org/en/question/44735/authenticate-dialog-rejects-root-password/

Running OpenSUSE 13.1 (with all fixes applied) in virtual mode, hosted in Oracle VirtualBox. GNOME 3.10.2.
Comment 1 Stef Walter 2014-09-08 14:55:48 UTC 
This is not a gnome-keyring issue, nor is the prompt a gnome-keyring prompt. This bug may be related to polkit or your system configuration. You may need to type your own password here instead of the root password? Not sure.
Comment 2 Radek 2014-09-10 10:31:25 UTC 
Which part of GNOME does this prompt come from? It is GNOME related for sure, no such window is in KDE.

I got a clean openSUSE installation with GNOME selected during install. It's not an upgrade, so nothing from previous versions. It asks specifically for Administrator password, but tried user's psw as well, not accepted neither.
Comment 3 Stef Walter 2014-09-10 10:55:52 UTC 
It comes from polkit, and is styled as a gnome-shell prompt under GNOME, and as a QT prompt under KDE. 

Here is the same sorta prompt under KDE, but both are created by polkit. http://drfav.files.wordpress.com/2009/03/polkitauth11.png

In general diagnosing such cross component issues is best done first at the distro level. GNOME is of course willing to accept patches if it does turn out to be a bug. But the diagnosis would be hard to do here since non-GNOME components are heavily involved.
Comment 4 Radek 2014-09-10 10:57:51 UTC 
Thanks Stef, will look into it some more.