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Bug 729243 - the network periodically breaks
the network periodically breaks
Status: RESOLVED INVALID
Product: NetworkManager
Classification: Platform
Component: ModemManager
0.9.8
Other Linux
: Normal normal
: ---
Assigned To: NetworkManager maintainer(s)
NetworkManager maintainer(s)
Depends on:
Blocks:
 
 
Reported: 2014-04-30 08:14 UTC by Tamir
Modified: 2014-12-11 22:27 UTC
See Also:
GNOME target: ---
GNOME version: 3.9/3.10


Attachments
logfile (syslog) (728.00 KB, application/octet-stream)
2014-05-01 12:06 UTC, Tamir
Details
logfile (syslog) (794.30 KB, application/octet-stream)
2014-05-03 10:46 UTC, Tamir
Details
logfile (smaller syslog) (295.98 KB, application/octet-stream)
2014-05-04 05:29 UTC, Tamir
Details

Description Tamir 2014-04-30 08:14:29 UTC
If you create access to the Internet using usb modem ZTE MF667 then the network periodically breaks.
Comment 1 Thomas Haller 2014-04-30 08:39:31 UTC
Hi,

this bug report definitely needs more information ;-)


Can you please elaborate what you want to do, what you expect to happen, and what seems to happen instead?

Also, which versions of software are you using? Distribution? NM? ModemManager?

Any logfiles?
Comment 2 Tamir 2014-04-30 09:59:10 UTC
Hello! Broadband modem after connection had to work without breaks network, but ZTE MF 667 works extremely unstable. If you do not run or download torrent files, but merely to seek information on the Internet that breaks occur very often (with this modem). Sorry, I do not even know how to collect info, but I have created a report here - https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/1304404, may take out what part of the information?
Comment 3 Tamir 2014-04-30 10:49:50 UTC
Distr -Ubuntu 14.04
Comment 4 Tamir 2014-04-30 16:29:20 UTC
of logfile /var/log/syslog to give?
Comment 5 Tamir 2014-05-01 12:06:52 UTC
Created attachment 275533 [details]
logfile (syslog)
Comment 6 Tamir 2014-05-01 12:08:51 UTC
How to find out what version of network-manager I have?
Comment 7 Tamir 2014-05-01 17:05:35 UTC
tr@lp:~$ dpkg -s network-manager | grep 'Version'
Version: 0.9.8.8-0ubuntu7
Comment 8 Thomas Haller 2014-05-02 17:50:19 UTC
Hi,

could you provide a debug log when of when the error happens?


edit /etc/NetworkManager/NetworkManager.conf and add/modify the lines

[logging]
  level=DEBUG
  domains=ALL


After that, restart the service with 
  sudo service network-manager restart
(I guess, I don't have Ubuntu)


And then again provide the syslog file as in comment 5.


Thank you
Comment 9 Tamir 2014-05-03 10:46:11 UTC
Created attachment 275744 [details]
logfile (syslog)

Нere attached. If you need more, or I did not properly log, then immediately right to declare it.
Comment 10 Tamir 2014-05-04 05:29:15 UTC
Created attachment 275792 [details]
logfile (smaller syslog)
Comment 11 Tamir 2014-05-06 03:39:13 UTC
What news? Something else is needed?
Comment 12 Jiri Klimes 2014-06-10 10:52:21 UTC
The connection is terminated:
rcvd [LCP TermReq id=0x1c]
LCP terminated by peer
Modem hangup
Connection terminated.

I don't see the actual cause of that. But it could be related to MTU setting of the interface. Try if lowering MTU helps.

$ ip link show ppp0
$ sudo ip link set mtu 1400 dev ppp0
Comment 13 Aleksander Morgado 2014-11-14 11:51:15 UTC
Also lacking ModemManager debug logs, which could be useful here, see this link on how to get them:
http://www.freedesktop.org/wiki/Software/ModemManager/Debugging/
Comment 14 Aleksander Morgado 2014-12-11 22:01:04 UTC
Tamir, were you able to do more tests as suggested by Jiri? Also, were you able to gather debug logs?

Truth be told, the fact that you get disconnected by the network may very well be an issue in the network itself...
Comment 15 Aleksander Morgado 2014-12-11 22:27:07 UTC
I'm going to assume that this may have been a temporary network issue or something. If you can still reproduce it reliably, please gather debug logs as per comment 13, and open a new bug in the new MM bugzilla at fd.o:
https://bugs.freedesktop.org/enter_bug.cgi?product=ModemManager