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Bug 689002 - No local video preview on Windows 7 64Bit SP1 and Ekiga 3.9.90
No local video preview on Windows 7 64Bit SP1 and Ekiga 3.9.90
Status: RESOLVED DUPLICATE of bug 626515
Product: ekiga
Classification: Applications
Component: Devices
3.9.x
Other Windows
: Normal normal
: ---
Assigned To: Ekiga maintainers
Ekiga maintainers
Depends on:
Blocks:
 
 
Reported: 2012-11-25 00:54 UTC by Dave Koelmeyer
Modified: 2012-12-20 08:56 UTC
See Also:
GNOME target: ---
GNOME version: ---

Attachments
Video windows in Ekiga 3.9.90 with webcam enabled and running (34.52 KB, image/png)
2012-11-25 00:54 UTC, Dave Koelmeyer 		Details
Ekiga debug output for the video issue described initially in this bug report. (66.64 KB, text/plain)
2012-12-20 04:50 UTC, Dave Koelmeyer 		Details

Description Dave Koelmeyer 2012-11-25 00:54:41 UTC 
Created attachment 229797 [details]
Video windows in Ekiga 3.9.90 with webcam enabled and running

Host platform:

Dell Latitude E6420 laptop, internal webcam.
Windows 7 Enterprise 64bit SP1.
Ekiga 3.9.90.
Using the "Integrated Webcam (PTLIB/DirectShow)" device and driver in Ekiga.

Video preferences in Ekiga set to the following:
- Size set to: 352x288
- Format set to: PAL (Europe)
- Channel set to: 0


In Ekiga, I click on the “Display images from your camera device” icon. The Dell's internal webcam activity LED illuminates, but no local video preview is shown (see attached). The video window can be closed, and the internal webcam activity LED will then extinguish, so it appears that the camera is being detected by Ekiga on some level. 

The exact same behaviour is observed when using an attached Logitech HD Webcam C510.

I will obtain a debug output and post it shortly.
Comment 1 Eugen Dedu 2012-11-26 14:04:22 UTC 
Do not forget the log...
Comment 2 Eugen Dedu 2012-12-06 22:18:47 UTC 
Do not forget to attach the log...
Comment 3 Dave Koelmeyer 2012-12-20 04:49:28 UTC 
Sorry about the delay - debug output is attached. The procedure was:

- Launch Ekiga in debug mode
- Click on the video preview button
- Verify that the internal laptop webcam activity LED was illuminated
- Close the video preview window, quit Ekiga
- Kill the still-running Ekiga process via the Windows Task Manager.
Comment 4 Dave Koelmeyer 2012-12-20 04:50:34 UTC 
Created attachment 231967 [details]
Ekiga debug output for the video issue described initially in this bug report.
Comment 5 Eugen Dedu 2012-12-20 08:34:37 UTC 
Ok, thanks, Dave.

Unfortunately, this is a major issue we are aware about, but have not yet fixed.

2012/12/20 17:04:07.827	  0:09.642	GMVideoOut...nager:3564	DirectX	CreateSurface(Overlay) failed - 2289434884

*** This bug has been marked as a duplicate of bug 626515 ***
Comment 6 Eugen Dedu 2012-12-20 08:35:03 UTC 
I suppose ekiga has never worked on that machine, is that right?
Comment 7 Dave Koelmeyer 2012-12-20 08:47:49 UTC 
Earlier versions I think were okay (albeit with a few stability issues).
Comment 8 Eugen Dedu 2012-12-20 08:52:02 UTC 
Have you seen video with ekiga with earlier versions??  On the same computer and same OS?  I still have the .exe of various releases, are you willing to test?
Comment 9 Dave Koelmeyer 2012-12-20 08:56:56 UTC 
From memory I believe so - happy to test if you can link to the installers.