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Bug 686403 - can't connect to facebook messenger. "This Account is already connected to server"
can't connect to facebook messenger. "This Account is already connected to se...
Product: empathy
Classification: Core
Component: Accounts
Other Linux
: Normal normal
: ---
Assigned To: empathy-maint
Depends on:
Reported: 2012-10-18 18:48 UTC by Nedas
Modified: 2013-03-23 16:14 UTC
See Also:
GNOME target: ---
GNOME version: ---

aouth log (169.84 KB, text/x-log)
2012-10-18 18:48 UTC, Nedas
Screenshot (cropped) (18.70 KB, image/png)
2012-10-18 18:49 UTC, Nedas
empathy.log (707 bytes, text/x-log)
2013-01-02 20:27 UTC, Nedas
empathy-debugger (51.19 KB, text/plain)
2013-01-02 20:30 UTC, Nedas
gabble.log (144.68 KB, text/plain)
2013-01-03 21:34 UTC, Nedas
2013-03-23 Raring daily gabble.log (83.32 KB, text/x-log)
2013-03-23 16:13 UTC, Nedas
2013-03-23 Raring daily Debugger (20.89 KB, text/x-log)
2013-03-23 16:14 UTC, Nedas

Description Nedas 2012-10-18 18:48:46 UTC
Created attachment 226766 [details]
aouth log

I can't connect to facebook messenger on Ubuntu 12.10.
Comment 1 Nedas 2012-10-18 18:49:21 UTC
Created attachment 226767 [details]
Screenshot (cropped)
Comment 3 Guillaume Desmottes 2013-01-02 13:18:30 UTC
We'd need telepathy-gabble logs when this is happening but the log you attached doesn't contain anything related to Facebook.
Comment 4 Nedas 2013-01-02 20:27:19 UTC
Created attachment 232564 [details]
Comment 5 Nedas 2013-01-02 20:27:33 UTC
gabble.log empty
Comment 6 Nedas 2013-01-02 20:30:15 UTC
Created attachment 232566 [details]
Comment 7 Guillaume Desmottes 2013-01-03 09:56:06 UTC
Can you please
- log off all your empathy accounts
- Make sure that telepathy-gabble isn't running (it way takes ~ one minute)
- Start it manually using: GABBLE_DEBUG=all WOCKY_DEBUG=all GABBLE_PERSIST=1 GABBLE_LOGFILE=/tmp/gabble.log /usr/lib/telepathy/telepathy-gabble
- Try to connect
- Upload /tmp/gabble.log
Comment 8 Nedas 2013-01-03 21:34:44 UTC
Created attachment 232679 [details]
Comment 9 Nedas 2013-01-03 21:36:26 UTC
when generating gabble.log first connection was made with wrong FB password
Comment 10 Guillaume Desmottes 2013-01-04 10:38:00 UTC
<message from="" to="" type="normal"><subject>Sorry, your account isn&apos;t available</subject><body>Your account is temporarily unavailable. Regain access by logging into your account from your computer&apos;s web browser:</body></message>

Unfortunatelly we can't display this error message at the moment because of this bug:
Comment 11 Nedas 2013-01-04 12:40:48 UTC
Oh well. From browser everything works well.
Comment 12 Nedas 2013-03-23 16:13:11 UTC
Created attachment 239630 [details]
2013-03-23 Raring daily gabble.log
Comment 13 Nedas 2013-03-23 16:14:29 UTC
Created attachment 239631 [details]
2013-03-23 Raring daily Debugger