GNOME Bugzilla – Bug 679733
empathy no longer shows contacts
Last modified: 2018-08-04 08:34:00 UTC
empathy no longer shows contacts, facebook and Gtalk where both showing errors and directing to online accounts. online accounts showed facebook needing refresh and just shows blank window. removed facebook account , Gtalk/google still don't show contacts!
Please provide your Empathy version and your distribution. Also see https://live.gnome.org/Empathy/Debugging for how to provide more information.
Empathy 3.5.3 on ubuntu 12.10 using latest gnome-shell from ppa:ricotz/testing http://pastebin.com/98bffvJu
Please attach logs from empathy-debugger.
it seems that that it is todo with gnome-online-accounts they don't connect to enter your credentials. After removing both facebook and gTalk from empathy and deleting google and facebook from gnome-online-accounts and rebooting and then just adding account info in emapthy all wking as it should! is it possible to re-assign this bug report as a gnome-online-accounts one? cheers
Oh yeah, Xavier told me about some race in the GOA code preventing accounts to connect in some case. Maybe that's what you are experiencing.
Oh, he says that's actually a libsoup regression. Could you try upgrading it from this PPA and see if that helps? https://launchpad.net/~webkit-team/+archive/ppa
ok i will do this, i was looking at the dependencies for gnome-online-accounts on the Gnome GIT Source Code Repository and i saw that lib-secret was one but i couldn't find it in the ubuntu repos!
just was looking at the ppa and there are no libsoup packages for quantal or precise!
(In reply to comment #8) > just was looking at the ppa and there are no libsoup packages for quantal or > precise! From http://packages.ubuntu.com/precise/allpackages?format=txt.gz : libsoup-gnome2.4-1 (2.38.1-1) HTTP library implementation in C -- GNOME support library libsoup-gnome2.4-dev (2.38.1-1) HTTP library implementation in C -- GNOME support development files libsoup2.4-1 (2.38.1-1) HTTP library implementation in C -- Shared library libsoup2.4-dbg (2.38.1-1) HTTP library implementation in C -- debugging symbols libsoup2.4-dev (2.38.1-1) HTTP library implementation in C -- Development files libsoup2.4-doc (2.38.1-1) HTTP library implementation in C -- API Reference
:-) i mean't in the https://launchpad.net/~webkit-team/+archive/ppa :-) though the webkit update did seem to fix the online-accounts login issue :-) only thing is now gnome-contacts isn't talking nice with the online-accounts! and i am still using Empathy 3.5.3 on ubuntu 12.10 (Quantal) using latest gnome-shell from ppa:ricotz/testing etc :-) cheers
when i run gnome-contacts from the terminal i get this error now! bb@bb-testing-12-10:~$ gnome-contacts ** (gnome-contacts:6748): WARNING **: contacts-store.vala:322: Unable to check accounts caps Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken. (gnome-contacts:6748): folks-WARNING **: Error preparing Backend 'telepathy': Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
What's the output if you start gnome-contacts with G_MESSAGES_DEBUG=all ?
i had to send the output of G_MESSAGES_DEBUG=all gnome-contacts via dropbox link to your mail gdesmott@gnome.org did you get it or shall break it down into smaller files?
Did you see any contact in gnome-contacts? If you search for your IM contacts using gnome-contacts, can you find them?
hi no you can't gnome-contacts will not progress further than opening online-accounts window! also when you first start emapthy no contacts are shown you have to quit and restart to see any contacts! when you do a search in GS itself the contacts are not coming up either! one other thing i tried was having google and facebook logged in in the online-accounts and just facebook contacts will show not any gmail ones.
(In reply to comment #11) > when i run gnome-contacts from the terminal i get this error now! > > bb@bb-testing-12-10:~$ gnome-contacts > > ** (gnome-contacts:6748): WARNING **: contacts-store.vala:322: Unable to check > accounts caps Did not receive a reply. Possible causes include: the remote > application did not send a reply, the message bus security policy blocked the > reply, the reply timeout expired, or the network connection was broken. Sounds like a Folks issue, that may explain why you don't see any contact with gnome-contacts either. Re-assigning.
ok thank you :-)
brian, what version of libfolks do you have installed?
the version is 0.7.2.2-0ubuntu2 (quantal)
Guillaume, anything interesting in the G_MESSAGES_DEBUG=all log?
hi just to follow up after a few gnome-contacts and empathy updates i still can't get gnome-conacts to to connect to online-accounts! it will load system settings/online accounts but doesn't do anything!! and now we have two online accounts in system settings!!!! cheers BB
(In reply to comment #21) > it will load system settings/online accounts but doesn't do anything!! Explaining what exactly you do, what exactly you see, and where, is welcome!!!!! Also see https://bugzilla.gnome.org/page.cgi?id=bug-writing.html !!!!!!!!! > and now we have two online accounts in system settings!!!! Did you tell your distro???????????????????????? ???? ???????
hi Andre at the top of the bug report is my distro info etc! currently i am running ubuntu 12.10 development release (quantal) with the ppa's from ricotz ricotz/testing and staging as well as the gnome3-team ppa. just as a recap gnome-contacts has ceased to function! when you try to add an online account it takes you to online accounts window and allows you to set up an account i.e. google which is fine and wks! after going through the various steps of authentication it just stops! it should take you back into gnome-contacts but it doesn't. when you run gnome-contacts through a terminal it shows no errors either! as for telling my distro it has todo with this: http://worldofgnome.org/goa-and-uoa-in-ubuntu/ http://jeremy.bicha.net/2012/10/06/ubuntu-online-accounts-and-gnome/
-- GitLab Migration Automatic Message -- This bug has been migrated to GNOME's GitLab instance and has been closed from further activity. You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.gnome.org/GNOME/folks/issues/40.