GNOME Bugzilla – Bug 664755
Empathy crashes when connecting a jabber account
Last modified: 2011-11-25 17:40:17 UTC
Yesterday I added a jabber account to Empathy, on Fedora16, and as soon as it tried to connect it crashed, which made gnome-shell crash. But in Ubuntu 11.10 that same jabber account works fine, although I don't know which version of empathy I have there. The main problem is that if I activate it by mistake, it crashes gnome-shell, which makes me reload my session, but at startup it starts empathy, trying to connect to jabber and crashing everything. Like an end-less loop, which is very annoying, and also, it makes it hard for me to get any log.
Did you get a trace of the crash? You an use Fedora's crash reporting tool.
I'm not very sure how I can get a trace as it crashes nearly the whole system. At least, i have managed to make gnome-shell crash only once disabling the "remember password" option. If you can point me on how to get the trace I'll try it as soon as I can. Thanks a lot.
Re-assigning to gnome-shell as that's the one crashing. Can you see the crash in abrt-gui?
Well... it's like a domino effect, empathy crashes, gnome-shell crashes and so on... I can see the crash in abrt-gui, but I don't know very well how I can get a trace from there.
(In reply to comment #4) > I can see the crash in abrt-gui, but I don't know very well how I can get a > trace from there. Double-click on the relevant item, hit Forward once, type a few dummy words in the entry, click Forward again, then check the "Retrace server" check box, hit Apply, and you'll get the trace after a while. just copy/paste it into a comment here.
Created attachment 202124 [details] file made by abrt-gui
Created attachment 202125 [details] backtrace
Thanks! This comes from a failed assertion: assertion failed: (name != NULL) domain="folks", file="individual.c", line=4841 called from folks_individual_property_filter() via a lambda function.
Whoa! you can know that from that bunch of lines? I don't know a thing about any lambda function, but if I can help any way just tell me. Thanks a lot
Looks like a Folks issue then. Which version of folks are you using?
rpm -qa | grep 'folks' folks-0.6.4.1-2.fc16.x86_64
Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but please feel free to report any further bugs you find. *** This bug has been marked as a duplicate of bug 663889 ***