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Bug 663400 - Preview pane gets randomly locked/crashes on big emails
Preview pane gets randomly locked/crashes on big emails
Status: RESOLVED NOTGNOME
Product: evolution
Classification: Applications
Component: Mailer
3.2.x (obsolete)
Other Linux
: High critical
: ---
Assigned To: evolution-mail-maintainers
Evolution QA team
Depends on:
Blocks:
 
 
Reported: 2011-11-04 13:55 UTC by Juan J. Martinez
Modified: 2012-02-27 17:43 UTC
See Also:
GNOME target: ---
GNOME version: 3.1/3.2


Attachments
preview pane crash (344.71 KB, image/png)
2011-11-04 13:55 UTC, Juan J. Martinez
Details
video of the problem (881.84 KB, video/x-msvideo)
2011-11-07 11:02 UTC, Juan J. Martinez
Details

Description Juan J. Martinez 2011-11-04 13:55:51 UTC
Created attachment 200690 [details]
preview pane crash

Ubuntu 11.10, Evolution 3.2, with "view > preview > vertical view" and "show message preview" enabled. Using IMAP.

When previewing a mail (usually a "big" text-only mail, ie. 132337 bytes), the preview pane may get locked (blocked? scroll works, but the pane doesn't redraw properly; check attachment screenshot) and then it doesn't matter if I select a different email in the message list because the preview crashed.

It only seems to get fixed restarting Evolution (disabling and enabling back "show message preview" doesn't fix the problem).

Nothing in ~/.xsession-errors.

I'm sorry I can't be more specific, but this bug is really annoying because it forces me to restart Evolution 3-4 times every day.
Comment 1 André Klapper 2011-11-05 14:41:21 UTC
Thanks for taking the time to report this bug.
Without a stack trace from the crash it's very hard to determine what caused it.
Can you get us a stack trace? Please see http://live.gnome.org/GettingTraces for more information on how to do so. An example email attached would be even better, but keep in mind that this is a public bugtracker (no confidential information please). Thanks in advance!
Comment 2 Juan J. Martinez 2011-11-05 14:55:43 UTC
I'll try to get more information next Monday. Thanks.
Comment 3 Juan J. Martinez 2011-11-07 09:38:45 UTC
I tried, but the application doesn't crash, so I can't get any more information apart from the preview not being drawn correctly.

I'll try to find a message that triggers the problem (I got one, but it's a information related to a svn commit and it includes some information I can't disclose).
Comment 4 Juan J. Martinez 2011-11-07 11:02:08 UTC
Created attachment 200873 [details]
video of the problem

Apparently it's just a display problem, because everything seems to work (click on links, context menu seems OK, etc).

I'm sorry I can't provide more information. I'm attaching a video hoping that it will show the exact symptom.
Comment 5 André Klapper 2011-11-07 11:42:19 UTC
Does not look like an Evolution problem but rahter a driver issue.
What hardware is this about? Did you report this to Ubuntu's bugtracker?
Comment 6 Juan J. Martinez 2011-11-07 12:00:20 UTC
Integrated Intel card with i915 driver (the laptop is a Intel Core i5).

I have this kind of issue with Evolution, that's why I reported it here. If it was a driver issue I would expect other applications showing the same behaviour, but I may be wrong :)

Thanks for your help.
Comment 7 Ian B. MacDonald 2011-11-08 15:10:30 UTC
I'd report it downstream, sorta similar to this one; there may be others. 

https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/871972
Comment 8 Akhil Laddha 2011-11-09 09:19:07 UTC
might be related to bug 655248
Comment 9 Juan J. Martinez 2011-11-09 13:05:25 UTC
I've reported it at Ubuntu bugtrack, just in case it's a driver issue:

https://bugs.launchpad.net/ubuntu/+source/evolution/+bug/888041
Comment 10 John Affleck 2011-11-17 15:22:20 UTC
I'm seeing the same behavior ubuntu 11.10 and evolution_3.2.1-0ubuntu1_i386.deb.

However, it's under virtualbox (strike one, I guess).

I tried running evolution in a VNC session instead (to see if it was a driver issue) and the problem doesn't manifest when run that way. So I'd agree it doesn't appear to be an evolution problem.
Comment 11 Ian B. MacDonald 2011-11-29 14:03:46 UTC
Hmm.. I just fixed all my delay by stopping autofs.  It seems that a few of my automounted shares at home seem to kill the GUI redraw somehow, intermittently.

stopping the autofs service instantly fixes my problem.
Comment 12 Ian B. MacDonald 2011-11-29 14:04:21 UTC
Whoops.. ignore my last .. wrong bug :)
Comment 13 Milan Crha 2012-02-27 17:43:08 UTC
(In reply to comment #10)
> I tried running evolution in a VNC session instead (to see if it was a driver
> issue) and the problem doesn't manifest when run that way. So I'd agree it
> doesn't appear to be an evolution problem.

Thanks for the update, I'm closing this then.