GNOME Bugzilla – Bug 631730
Alias resets on startup
Last modified: 2012-07-14 12:04:23 UTC
I have two msn accounts in empathy and they often lose the alias I have set for them on startup, resetting to the account name (email) instead. I am unsure what triggers it as it doesn't happen all the time, but it does seem to happen more often than not. It can reset one account's alias but not the other.
Are you connecting to this account using another client?
No, empathy is now my sole client for both msn accounts. It does seem that one account is being reset a lot more than the other. Perhaps this bug is triggered by having two msn accounts, something which I imagine is uncommon.
I have the same problem on empathy 2.32.0.1. I only have one msn account, and the Alias I enter in the personal information dialog is never remembered. It reverts to the first name i have for my hotmail account.
I have the same problem with Empathy 2.32.0.1 (Fedora 14 beta) with two different jabber accounts. Actually I think it's ignoring the alias provided in the personal information dialog and using the identifier (ie user@jabber.org -- I changed the account name to a different thing, and it uses the identifier).
It just never appears to save the alias at all, from what I can see. Edit > Personal Information Select a protocol from the dropdown (AIM, Yahoo, MSN, ICQ all work for this at least) Type something different in the Alias box Select a different protocol from the dropdown Now reselect the first protocol from that dropdown The alias has been reverted to what was originally there. Same thing applies for the user picture. However, sometimes these settings have taken effect - at least for the current session - as I see the alias in message windows. But it's always gone when I next start up Empathy.
*** Bug 636215 has been marked as a duplicate of this bug. ***
To reproduce: 1) In personnal information, set the alias of your jabber account to "Guillaume" 2) Join a MUC chatroom : you wil be known as "Guillaume" 3) Close empathy. Restart it. 4) Join the same MUC chatroom : you will be known as "ptizizi@jabber.com" (or whatever is your jabber adress)
Same problem if instead of restarting Empathy you just change your presence to offline/online?
Guillaume > no, my alias is kept if I go offline (then online). It is dismissed only when empathy is closed.
Interesting. Could you please post (or send me in private) dbus-monitor log when connecting? Please disable all your accounts before to reduce the noise.
*** Bug 637629 has been marked as a duplicate of this bug. ***
Also, could you please retry with mission-control 5.7.2; we fixed a bug which may cause this.
I think this is indeed solved, from what I can tell with the empathy & friends packages in Fedora 16.
Problem seems to have reappeared again, running 3.3.1. Can't save any user preferences (not even favorite MUC chatrooms). Tried this on several fresh installs of Ubuntu 11.10.
(In reply to comment #14) > Problem seems to have reappeared again, running 3.3.1. Can't save any user > preferences (not even favorite MUC chatrooms). Tried this on several fresh > installs of Ubuntu 11.10. Saving preferences is different to saving the aliases. Do you have a GSettings backend installed? Running Empathy on the command-line will tell you if this is why it's not saving settings.
In my case the user would also disappear when I change the alias until I restart empathy and then my customary alias is back in the list with unchanged alias.
I have this issue with 3.3.3 on Ubuntu Oneiric 11.10.
Created attachment 213712 [details] log from cmd
Attach a log Empathy 3.2.2 Steps to reproduce this issue (Fedora 16) 1. Start Emapthy 2. Switch to "available" 3. Change "Alias" in "Personal Information" 4. Alias is changed in chats 5. switch to "offline" 6. switch to "available" => Alias has been resetted to the mail address [default] Happens every time. No error msg is displayed during going offline / online. May you give me a hint where to fix this bug? Maybe i can create a patch.
(In reply to comment #19) > Attach a log Empathy 3.2.2 > > Steps to reproduce this issue (Fedora 16) What kind of account are you using to reproduce this bug? I just tried with a XMPP one and it worked fine. Could you please open ~/.mission-control/accounts/accounts.cfg and check if the 'Nickname' field of this account is properly updated during the different steps?
yes it is an XMPP account Nickname is correctly set after changing it in the PersonalInfo. It also stays the same after going "offline" and "available" again. BUT going to the PersonalInfo Windows OR chatting immediately changes the Nickname back to the mail address.
Interesting, so that's definitely a telepathy-gabble bug. Could you please report it to bugs.freedesktop.org and attach telepathy-gabble logs (help -> debug menu) when the alias is reset.
Sorry for being a lazy dog, but could you please add to the bug metadata the url for the telepathy-gabble bug in fdo (if filed already)? Thanks!
it looks like i can change the metadata of this bug on my own (i'm not the reporter of it) so i just post the link here: https://bugs.freedesktop.org/show_bug.cgi?id=49841