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Bug 619862 - "Network error" on connecting to Facebook Chat
"Network error" on connecting to Facebook Chat
Status: RESOLVED FIXED
Product: empathy
Classification: Core
Component: General
2.30.x
Other Linux
: Normal major
: ---
Assigned To: empathy-maint
empathy-maint
Depends on:
Blocks:
 
 
Reported: 2010-05-27 18:47 UTC by Piotr Pyclik
Modified: 2010-06-04 08:43 UTC
See Also:
GNOME target: ---
GNOME version: ---

Attachments
Results from debug window (23.56 KB, application/octet-stream)
2010-05-27 18:47 UTC, Piotr Pyclik 		Details

Description Piotr Pyclik 2010-05-27 18:47:38 UTC 
Created attachment 162139 [details]
Results from debug window

Overview:
When creating Facebook Chat type account, entering username and password, Empathy cannot connect, giving just "Network error". In attachment, results from Help -> Debug window (set for gabble and debug level), when trying to reconnect to Facebook Chat.

Steps to Reproduce:
1) Create Facebook Chat account.
2) Enter user details.

Actual Results:
"Network error" communicate.

Expected Results:
Empathy connects to Facebook Chat.

Build Date & Platform:
Fedora 13 x86_64, Empathy 2.30.1-2.fc13, telepathy-gabble 0.9.11-1.fc13.

Additional Builds and Platforms:
Bug occured on Fedora 12, but occasionally. I can't really tell, why sometimes Facebook Chat in Empathy worked, why sometimes didn't.
Comment 1 Guillaume Desmottes 2010-05-28 07:00:22 UTC 
gabble/connection-DEBUG: 05/27/2010 20:41:47.467920: connector_error_disconnect: connection failed: Bad SRV record: Unknown error on connect

Seems there is issue with their SRV record. I workarounded that in master and gnome-2.30 by hardcoding the server when creating the account (not released yet).

Could you try with a git version (either branch), recreate the account and see if that help?
Comment 2 Piotr Pyclik 2010-05-29 09:41:44 UTC 
Sorry, but I tried and tried, but compiling software seems to be surpassing to my patience. Nevertheless, thanks for quick answer. :)
Comment 3 Brian Pepple 2010-06-03 20:59:12 UTC 
Guillaume, I'll do some testing on your patch later this evening to see if this is fixed, and if so backport it to F-13.
Comment 4 Brian Pepple 2010-06-04 00:41:17 UTC 
I tested it a bit, and it appears to fix the bug. Thanks.