GNOME Bugzilla – Bug 607278
video / webcam calls with MSN / butterfly broke in empathy 2.29.x
Last modified: 2010-02-10 12:08:08 UTC
I used to be able to do a video call with butterfly (MSN) on the early 2.29.x versions of Empathy from the PPA (last tested november 17, 2009). I tried anew today in 2.29.5, it doesn't work anymore. It seems to work if both contacts use empathy to connect to MSN, but doesn't work if one of them uses Live Messenger; no matter which direction the call is initiated from, the other party does not receive a request. Computer #1 has a webcam and runs empathy 2.29.5. Computer #2 runs Live Messenger, has no webcam but is marked as "has a webcam" in its preferences, but it makes no difference. Computer #1 sees computer #2 in the contact list with only audio capabilities (no webcam icon, no way to start a webcam chat from empathy's side).
Could please attach empathy and butterfly logs? You can grab them from the debug menu.
Created attachment 151810 [details] butterfly debug log This is the log of butterfly debug.
Empathy debug log attached. - When I'm the one initiating the video chat, the person at the other end can see and hear me, but I cannot. On my end, it says that it's still "connecting to ..." (or something like that) but the other end is already connected and able to see/hear me. - When the other initiates the video chat, there's only about 1/5 chances for it to work on both ends Usually, one party or the other does not receive the video chat request at all, so it can never start... I often need to shut down empathy for the requests to finally appear on the other end. And sometimes, when the request does go through, when I accept it, empathy disappears. Éric.
Created attachment 152183 [details] Empathy shutdown after accept the video.
Created attachment 152184 [details] Empathy log when conversation working on both side. Need several try to initiate video chat, sometime you need to close emptathy to reload it because nobody see the invitation.
As Éric provided info for this, changing status back to unconfirmed. Please let us know if you need more info.
Which Empathy, butterfly and papyon version are you using Eric?
Im using (Empathy 2.29.5.1 , Butterfly 0.5.4 , Papyon 0.4.3 ).
Thanks for these info Eric. As you can call Empathy MSN users but not Live Messenger users, this is probably a telepathy-butterfly or papyon issue. I forwarded this bug to https://bugs.freedesktop.org/show_bug.cgi?id=26510