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Bug 605086 - Empathy dialpad DTMF doesn't work with IVR systems
Empathy dialpad DTMF doesn't work with IVR systems
Status: RESOLVED NOTGNOME
Product: empathy
Classification: Core
Component: VoIP
2.30.x
Other Linux
: Normal normal
: ---
Assigned To: empathy-maint
Depends on: 655356
Blocks:
 
 
Reported: 2009-12-20 19:57 UTC by Justin Owen
Modified: 2012-01-27 02:51 UTC
See Also:
GNOME target: ---
GNOME version: ---


Description Justin Owen 2009-12-20 19:57:14 UTC 
With google voice & gizmo to answer a call you must press 1 to talk or 2 to send to voice mail. This leaves empathy users unable to answer calls, or interact with menus during a call. Also see these  http://linux.slashdot.org/story/09/11/28/2332254/Google-Eliminates-Gizmo5-Client-For-Linux  

https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/482597
Comment 1 Guillaume Desmottes 2009-12-21 13:46:41 UTC 
Can't you open the sidebar in the call window and use the dial pad?
Comment 2 Justin Owen 2009-12-21 19:58:36 UTC 
I've tested it with google voice default settings several times & cannot answer calls. There is a workaround for this. Go into the settings menu of google voice and disable call presentation. Pressing 4 to record the call still wouldn't work though.
Comment 3 Tristian Celestin 2010-01-13 23:12:46 UTC 
Q: Can't you open the sidebar in the call window and use the dial pad?

A: Yes, I can open the sidebar. However, when I press 1 or 2 on the dialpad, nothing happens. The Google Voice calling system continues to ask me to press 1 or 2 to accept or decline the call. Pressing the dial pad buttons does not generate the appropriate dial pad tone.
Comment 4 Omer Akram 2010-03-23 13:15:27 UTC 
triscuit713@go.com , have you tried to reproduce this issue in the development release of empathy (2.29.93)?
Comment 5 Tristian Celestin 2010-04-07 02:36:52 UTC 
The issue is reproducable in 2.29.93.
Comment 6 Omer Akram 2010-05-02 07:03:35 UTC 
Downstream comment: "I just tried to use the dialpad in empathy 2.30.0 in Ubuntu 10.04. The automated system I was using required me to press the # key. Upon pressing the # key, no tone was generated; the automated system I called (sipgate.com's echo number) did not recognize any tone."
Comment 7 Jeremy Nickurak 2010-05-15 00:45:01 UTC 
Confirmed with 2.30.1.
Comment 8 Paul Gier 2010-10-19 14:49:35 UTC 
Confirmed with 2.30.3 using Fedora 13.  Trying to enter a code for a conference call, the dialpad doesn't seem to send any signals.
Comment 9 Paul Gier 2010-10-25 14:18:30 UTC 
I tried this again and was able to get it working by dialing slowly.  Without echoing the dialtones, it's hard to tell whether the problem is an incorrect dialing, or the tones aren't being sent correctly.
Comment 10 Danielle Madeley 2012-01-27 02:51:10 UTC 
This is a bug in the connection manager. Which protocol was this?