GNOME Bugzilla – Bug 601359
"Network Error" message when adding new MSN Account
Last modified: 2010-05-31 15:56:17 UTC
Created attachment 147350 [details] "Network Error" Error Screenshot I'm using Moblin v2.1 and Empathy 2.28.1 ... When adding my MSN/Windows Live account (xxx@msn.com), I get the "Network Error" message (screenshot attached)
I also get this problem with Ubuntu 10.9 Checking the forums for help, the only response so far is "install Pidgin instead" which isn't going to help diagnose the problem. Is there any log output I could provide to help track down this issue?
You should look at the butterfly logs from the Help - Debug menu.
Here is the log of a failed connection attempt: empathy/Other-DEBUG: 1.258124e+09: empathy_idle_set_presence: Changing presence to Available (2) empathy/Account-DEBUG: 1.258124e+09: empathy_account_manager_request_global_presence: request global presence, type: 2, status: available, message: (null) empathy/Other-DEBUG: 1.258124e+09: debug_window_name_owner_changed_cb: Adding new CM 'butterfly' at :1.574. empathy/Account-DEBUG: 1.258124e+09: _empathy_account_set_connection: Readying connection for /org/freedesktop/Telepathy/Account/butterfly/msn/paul_2esinnett_40gmail_2ecom0 empathy/Account-DEBUG: 1.258124e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/butterfly/msn/paul_2esinnett_40gmail_2ecom0 empathy/Account-DEBUG: 1.258124e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/butterfly/msn/paul_2esinnett_40gmail_2ecom0) Connection invalidated empathy/Account-DEBUG: 1.258124e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/butterfly/msn/paul_2esinnett_40gmail_2ecom0 empathy/Account-DEBUG: 1.258124e+09: empathy_account_connection_ready_cb: (/org/freedesktop/Telepathy/Account/butterfly/msn/paul_2esinnett_40gmail_2ecom0) Connection failed to become ready: Network error empathy/Account-DEBUG: 1.258124e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/butterfly/msn/paul_2esinnett_40gmail_2ecom0 empathy/Other-DEBUG: 1.258124e+09: debug_window_name_owner_changed_cb: Removing CM from :1.574.
And here is my log as well: empathy/Other-DEBUG: 1.258125e+09: empathy_idle_set_presence: Changing presence to (null) (2) empathy/Other-DEBUG: 1.258125e+09: empathy_idle_set_presence: Empathy is not online empathy/Dispatcher-DEBUG: 1.258125e+09: handler_constructor: Registering at org.freedesktop.Telepathy.Client.Empathy, /org/freedesktop/Telepathy/Client/Empathy empathy/Dispatcher-DEBUG: 1.258125e+09: handler_constructor: Registering at org.freedesktop.Telepathy.Client.EmpathyMoreThanMeetsTheEye, /org/freedesktop/Telepathy/Client/EmpathyMoreThanMeetsTheEye empathy/Other-DEBUG: 1.258125e+09: builder_get_file_valist: Loading file /usr/share/empathy/empathy-main-window.ui empathy/Other-DEBUG: 1.258125e+09: presence_chooser_is_preset: is_preset(0, (null)) = 0 empathy/Other-DEBUG: 1.258125e+09: empathy_signal_connect_weak: connecting to 0x9e44810:account-created with context 0xa24ccc0 empathy/Other-DEBUG: 1.258125e+09: empathy_signal_connect_weak: connecting to 0x9e44810:account-deleted with context 0xa24cc70 empathy/Other-DEBUG: 1.258125e+09: empathy_signal_connect_weak: connecting to 0x9e44810:account-enabled with context 0xa24cc20 empathy/Other-DEBUG: 1.258125e+09: empathy_signal_connect_weak: connecting to 0x9e44810:account-disabled with context 0xa24b830 empathy/Other-DEBUG: 1.258125e+09: empathy_signal_connect_weak: connecting to 0x9e202c0:state-change with context 0xa24b7b0 empathy/Other-DEBUG: 1.258125e+09: empathy_geometry_load: Loading window geometry: x:377, y:119, w:265, h:325 empathy/Other-DEBUG: 1.258125e+09: empathy_main_window_show: Configuring window default size w:265, h:325 empathy/Other-DEBUG: 1.258125e+09: empathy_main_window_show: Configuring window default position x:377, y:119 empathy/Other-DEBUG: 1.258125e+09: empathy_conf_set_bool: Setting bool:'/apps/empathy/contacts/show_offline' to 1 ---> true empathy/Other-DEBUG: 1.258125e+09: builder_get_file_valist: Loading file /usr/share/empathy/empathy-status-icon.ui empathy/ImportMc4Accounts-DEBUG: 1.258125e+09: connectivity_connman_state_changed_cb: New ConnMan network state offline empathy/Account-DEBUG: 1.258125e+09: account_manager_name_owner_cb: Name owner changed for org.freedesktop.Telepathy.AccountManager, new name: :1.14 empathy/Account-DEBUG: 1.258125e+09: empathy_account_got_all_cb: Got whole set of properties for /org/freedesktop/Telepathy/Account/salut/local_xmpp/account0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/salut/local_xmpp/account0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_got_all_cb: Got whole set of properties for /org/freedesktop/Telepathy/Account/salut/local_xmpp/account0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/salut/local_xmpp/account0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_got_all_cb: Got whole set of properties for /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Other-DEBUG: 1.258125e+09: should_create_salut_account: Gconf says we already created a salut account once empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_got_all_cb: Got whole set of properties for /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/ImportMc4Accounts-DEBUG: 1.258125e+09: connectivity_connman_state_changed_cb: New ConnMan network state online empathy/Other-DEBUG: 1.258125e+09: idle_state_change_cb: Reconnected: Restore state 2 ((null)) empathy/Other-DEBUG: 1.258125e+09: empathy_idle_set_presence: Changing presence to (null) (2) empathy/Account-DEBUG: 1.258125e+09: empathy_account_manager_request_global_presence: request global presence, type: 2, status: available, message: (null) empathy/Account-DEBUG: 1.258125e+09: _empathy_account_set_connection: Readying connection for /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection invalidated empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_connection_ready_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection failed to become ready: Network error empathy/Other-DEBUG: 1.258125e+09: idle_presence_changed_cb: Presence changed to 'offline' (1) "" empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_set_connection: Readying connection for /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection invalidated empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_connection_ready_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection failed to become ready: Network error empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_set_connection: Readying connection for /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection invalidated empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_connection_ready_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection failed to become ready: Network error empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_set_connection: Readying connection for /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection invalidated empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_connection_ready_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection failed to become ready: Network error empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Other-DEBUG: 1.258125e+09: unique_app_message_cb: Other instance launched, presenting the main window. Command=-1, timestamp 1258125078 empathy/Other-DEBUG: 1.258125e+09: empathy_geometry_save: Saving window geometry: name:main-window x:377, y:119, w:265, h:325 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_set_connection: Readying connection for /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection invalidated empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_connection_ready_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection failed to become ready: Network error empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 GLib-GObject-WARNING: 1.258125e+09: IA__g_object_set_valist: object class `GtkCellRendererText' has no property named `' empathy/Other-DEBUG: 1.258125e+09: debug_window_name_owner_changed_cb: Removing CM from :1.56. empathy/Other-DEBUG: 1.258125e+09: debug_window_name_owner_changed_cb: Adding new CM 'haze' at :1.57. empathy/Account-DEBUG: 1.258125e+09: _empathy_account_set_connection: Readying connection for /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection invalidated empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_connection_ready_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection failed to become ready: Network error empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 Gtk-CRITICAL: 1.258125e+09: gtk_widget_get_toplevel: assertion `GTK_IS_WIDGET (widget)' failed empathy/Other-DEBUG: 1.258125e+09: empathy_idle_set_presence: Changing presence to Available (2) empathy/Account-DEBUG: 1.258125e+09: empathy_account_manager_request_global_presence: request global presence, type: 2, status: available, message: (null) empathy/Account-DEBUG: 1.258125e+09: _empathy_account_set_connection: Readying connection for /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection invalidated empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_connection_ready_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection failed to become ready: Network error empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 GLib-GObject-WARNING: 1.258125e+09: IA__g_object_set_valist: object class `GtkCellRendererText' has no property named `' Gtk-CRITICAL: 1.258125e+09: gtk_widget_get_toplevel: assertion `GTK_IS_WIDGET (widget)' failed empathy/Other-DEBUG: 1.258125e+09: debug_window_save_file_chooser_response_cb: Saving log as /home/intel/Documents/logs empathy/Other-DEBUG: 1.258125e+09: empathy_conf_set_bool: Setting bool:'/apps/empathy/ui/main_window_hidden' to 1 ---> true empathy/Account-DEBUG: 1.258125e+09: _empathy_account_set_connection: Readying connection for /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection invalidated empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_connection_ready_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection failed to become ready: Network error empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: _empathy_account_set_connection: Readying connection for /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/ImportMc4Accounts-DEBUG: 1.258125e+09: connectivity_connman_state_changed_cb: New ConnMan network state offline empathy/Other-DEBUG: 1.258125e+09: idle_state_change_cb: Disconnected: Save state 1 ((null)) empathy/Other-DEBUG: 1.258125e+09: empathy_idle_set_presence: Changing presence to (null) (1) empathy/Account-DEBUG: 1.258125e+09: empathy_account_manager_request_global_presence: request global presence, type: 1, status: offline, message: (null) empathy/Account-DEBUG: 1.258125e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection invalidated empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/Account-DEBUG: 1.258125e+09: empathy_account_connection_ready_cb: (/org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0) Connection failed to become ready: User requested disconnection empathy/Account-DEBUG: 1.258125e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/haze/msn/ginabovara_40msn_2ecom0 empathy/ImportMc4Accounts-DEBUG: 1.258125e+09: connectivity_connman_state_changed_cb: New ConnMan network state online empathy/Other-DEBUG: 1.258125e+09: idle_state_change_cb: Reconnected: Restore state 1 ((null)) empathy/Other-DEBUG: 1.258125e+09: empathy_idle_set_presence: Changing presence to (null) (1) empathy/Account-DEBUG: 1.258125e+09: empathy_account_manager_request_global_presence: request global presence, type: 1, status: offline, message: (null) empathy/Other-DEBUG: 1.258125e+09: unique_app_message_cb: Other instance launched, presenting the main window. Command=-1, timestamp 1258125483 GLib-GObject-WARNING: 1.258125e+09: IA__g_object_set_valist: object class `GtkCellRendererText' has no property named `'
I too get this error when adding a new MSN account. I can add it in Pidgin fine so I know the account is valid but for some reason, empathy does not like it. empathy/Account-DEBUG: 1.258575e+09: _empathy_account_connection_invalidated_cb: (/org/freedesktop/Telepathy/Account/butterfly/msn/info_40takelifeeasy_2ecom1) Connection invalidated empathy/Account-DEBUG: 1.258575e+09: emp_account_connection_cb: Signalling connection (nil) of account /org/freedesktop/Telepathy/Account/butterfly/msn/info_40takelifeeasy_2ecom1 empathy/Dispatcher-DEBUG: 1.258575e+09: dispatcher_connection_invalidated_cb: Error: Disconnected for unspecified reason empathy/(null)-DEBUG: 1.258575e+09: tp_contact_factory_connection_invalidated_cb: Message: Disconnected for unspecified reason empathy/Contact-DEBUG: 1.258575e+09: contact_manager_invalidated_cb: Removing connection: /org/freedesktop/Telepathy/Connection/butterfly/msn/info_40takelifeeasy_2ecom (Disconnected for unspecified reason)
Apologies, I should have stated that I am using - Ubuntu 9.10 Kernel 2.6.31-14-generic GNOME 2.28.1 Empathy 2.28.1.1
Seems telepathy-butterfly is crashing. Could you please start it manually before Empathy and attach output from butterfly? See http://live.gnome.org/Empathy/Debugging
Closing this bug report as no further information has been provided. Please feel free to reopen this bug if you can provide the information asked for. Thanks!