GNOME Bugzilla – Bug 600348
Contacts not in Groups/Appear without group - Ubuntu Bug #433294
Last modified: 2010-09-17 05:47:55 UTC
Someone else reported this in the Ubuntu bug system (bug 433294), and it was recommended that someone open a bug report within Empathy. Using Empathy 2.28.1 (from Ubuntu Karmic), some contacts will appear outside their group at the top of the contact list (in my case, all contacts should be in the "Buddies" group, yet there are contacts that do not belong to a group). This is not a problem in either Pidgin or Adium. This can be a nuisance because contacts are not sorted properly (if sorting by status, it sorts them by group, then status). The corresponding Ubuntu bug can be found here: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/433294
On which protocols are such contacts? Jabber, MSN, ICQ, ... ?
Google Talk and AIM both seem to have this problem. Strangely enough, in my other Jabber (not GTalk) account, all of my contacts are in Buddies, but I only have three jabber contacts (compared to the 25-35 AIM contacts and 10-15 GTalk Contacts).
Do you need anything else from me (or the person who filed the ubuntu bug)? - I noticed the status is still NeedInfo. I could provide a screen shot of the problem if it would help.
Emapthy and gabble logs would be helpful.
Is there any way to submit the logs to you without revealing all of my contact data? From the debug console, is appears logs contain detailed information about all of my contacts (including their real names and network IDs)
Not really. The best way is t save logs to a file and replace your confidential info using search & replace.
Created attachment 152900 [details] Requested empathy log Here is the empathy log as requested. I'm working on removing all the emails from the gabble bug, but I've been having some difficulty as the email addresses are not always their own words (and my knowledge of Regex is non-existant), but I should have that posted soon.
Hello. I wanted to mention that someone else has posted their debug logs to the Ubuntu bug. The Ubuntu bug was marked as resolved in empathy 2.29.3, but I still see this behaviour in 2.30.1. To show the behaviour, I've uploaded a screenshot here: http://i43.tinypic.com/65cy7p.jpg
Those are MSN contacts as well? If yes, you should open a telepathy-butterfly bug on bugs.freedesktop.org and attach logs.
All of the contacts are Jabber/Google Talk contacts. There are no MSN contacts.
I logged in to empathy for the first time in a while, and I noticed that all AIM contacts are now in buddies, so the problem has gone away for AIM. All the contacts that still have this problem are google talk contacts that were added through the web client, not through a jabber client. All the contacts added through a client (any client) appear to be in the correct group (Buddies). However, I've found that if I go through the contacts one at a time by opening up the edit window for each contact, then adding them to the buddy group (dragging does not work), I can add the contacts to buddies. Yet, since I have a large contact list, this isn't ideal. I wanted to ask, is there some way to add all unsorted contacts to buddies in one shot? Or, perhaps in another release, allow users to specify a default group for unsorted contacts?