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Bug 600016 - Confusing error message when double-registering XMPP account
Confusing error message when double-registering XMPP account
Status: RESOLVED DUPLICATE of bug 523895
Product: empathy
Classification: Core
Component: Accounts
2.28.x
Other Linux
: Normal trivial
: ---
Assigned To: empathy-maint
Depends on:
Blocks:
 
 
Reported: 2009-10-29 11:49 UTC by Mikael Nordfeldth
Modified: 2010-09-13 13:28 UTC
See Also:
GNOME target: ---
GNOME version: ---


Description Mikael Nordfeldth 2009-10-29 11:49:57 UTC 
The error message "Authentication failed" is confusing when accidentally double-registering an XMPP-account with a server.

Confusion is caused because "use an existing" and "register new" choices are not obvious for a user new to XMPP account registration. Possible mistakes in logic are:
* Am I registering a new account when adding it to my client?
* Does "use an existing" mean "copy details from"?
* Doesn't "Authentication failed" mean I just typed the wrong password or username?

Steps to reproduce:
1. Add a _new_ XMPP account on any machine. Make sure this username and server is unique. (auth works)
2. Add another _new_ XMPP account on another machine. Make sure this username is identical with step 1.
3. Get the error message "Authentication failed" and be confused why your new (for the client config) account won't authenticate.


Bug report originally filed through 'ubuntu-bug', but now published here in upstream.
https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/462726
Comment 1 Jojo Man 2009-12-01 05:51:20 UTC 
Is there a use case for being allowed to add the same account twice into empathy? this shouldn't be allowed unless there is a specific reason to have two identical accounts in empathy.
Comment 2 Guillaume Desmottes 2010-09-13 13:28:24 UTC 
This has been fixed with bug #523895

Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but please feel free to report any further bugs you find.

*** This bug has been marked as a duplicate of bug 523895 ***