GNOME Bugzilla – Bug 586359
"Subscription Request" dialog is unnecessarily obscure
Last modified: 2018-05-22 13:31:50 UTC
The "Subscription Request" dialog contains the text "Contact", "Identifier", "Alias", "Groups", and "Select the groups you want this contact to appear in. Note that you can select more than one group or no groups." Nowhere does it actually say what a subscription request is, or what effect it will have. And not only does it have "Yes" and "No" buttons, it has them without even asking you a question. The dialog should be rearranged so that: * it's obvious what the effects of accepting or declining the request will be * it doesn't need to use the words "Note that" * it doesn't contain buttons labelled "Yes" or "No". It's possible that if the choice is described more directly, the dialog won't even need to use the term "subscription" at all. The first step to fixing this is to redesign the dialog.
I agree that this dialog should be improved. Any chance that you propose a mockup for it? :)
I would like to heavily emphasize that the word "subscription" is meaningless to me and every other user with whom I've discussed this issue. I'd rather see text like "John wants to add you as a contact. Accept?" Should I file a separate bug for removing the word "subscription" from every user-visible string in Empathy? I also believe that the ideas of aliasing and groups should be hidden by default.
To add to this, when I first receive a subscription request, I see a message that was included with the request... It usually reads something like "Hi! Please add me so we can chat." This message does not show up on the Subscription Request dialog, however... so if I don't see the message when I first receive it, I will never see it. Also, most of the requests I receive are spammy requests. There should be a way to make my "No" or "Reject" decision permanent. For example, there could be a check box that says something like "Block this person". The screen name of the person who sent the request would then be added to a blacklist within Empathy so I never see Subscription Requests from them again. Ideally, this would also send a notification to the chat server that the person was blocked, if the chat service supports such notification.
To clarify: I see the message included with the request via a libnotify popup. I'm using Empathy 2.32.1 on Ubuntu 10.10. I came here via https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/512761
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