After an evaluation, GNOME has moved from Bugzilla to GitLab. Learn more about GitLab.
No new issues can be reported in GNOME Bugzilla anymore.
To report an issue in a GNOME project, go to GNOME GitLab.
Do not go to GNOME Gitlab for: Bluefish, Doxygen, GnuCash, GStreamer, java-gnome, LDTP, NetworkManager, Tomboy.
Bug 584571 - Poor sound quality using chat with XMPP
Poor sound quality using chat with XMPP
Status: RESOLVED DUPLICATE of bug 567784
Product: empathy
Classification: Core
Component: VoIP
2.26.x
Other Linux
: Normal major
: ---
Assigned To: empathy-maint
Depends on:
Blocks:
 
 
Reported: 2009-06-02 00:52 UTC by Etienne
Modified: 2009-07-14 10:24 UTC
See Also:
GNOME target: ---
GNOME version: 2.25/2.26


Description Etienne 2009-06-02 00:52:19 UTC 
I tried several times (at different days) to use Empathy 2.26.1 chat+video feature.
Each time, video was fine, good quality and smooth but sound was of poor quality. It is barely inaudible, "chopped" (not sure of the english word for haché) and make it useless.

Each time, I then used ekiga and it worked fine for video+sound: this is not due to bad microphone quality or seomthing related to our setup.

I am personnaly using Alsa while the other user was using pulseaudio on its computer. I am living in Canada (Montreal) and the other user is in south of France (maybe it can help ?)

I really appreciate empathy, but it is sad not being able to use it for video-conferences.
Comment 1 Guillaume Desmottes 2009-06-02 09:44:59 UTC 
I'm pretty sure that's because of Pulseaudio. I'm closing this bug as a dup of #567784 for now. Feel free to reopen if you have evidence that's it's not PA related.

*** This bug has been marked as a duplicate of 567784 ***
Comment 2 kapouer 2009-07-14 10:24:52 UTC 
Same bug on debian unstable, using alsa (no pulseaudio running nor installed).
It's worth mentionning this sound problem also happens when doing a SIP call in empathy, so i guess it's not a bug in XMPP nor in pulseaudio.
No sound problem when using skype, ekiga, gnome-sound-recorder...

libfarsight0.1-3            0.1.28-2
libgstreamer-plugins-base0. 0.10.23-3
libgstreamer0.10-0          0.10.23-2
libtelepathy-glib0          0.7.33-1