GNOME Bugzilla – Bug 545086
Gnucash crash when starting
Last modified: 2018-06-29 22:08:01 UTC
Steps to reproduce: 1.See the message box below 2.I am using Windows edition familiale SP2 Versionn 2002 3. My computer : Toshiba Genium Intel T2050 1,6 GHZ 1 GO RAM Stack trace: Box 1 Unspecified fatal error encontered, aborting OK Box 2 Runtime error! Program c:\Program Files\gnucash\bin\gnucash-bin.exe This application has requested the Runtime to terminated in an unusual way. Please the application's support team for more information OK Other information:
It works well with all the others users on my computer !!! I d'nt understand why ??
Unfortunately, this is not enough information to know what is wrong. Two suggestions: 1. Upgrade to version 2.2.6 (just released) 2. If that doesn't work, try launching GnuCash with "--nofile". I think to do this you would do Start->Run... Then type (including the quotes): "c:\Program Files\gnucash\bin\gnucash.bat --nofile"
Charles: Please use NEEDINFO for this so other triagers know it's been triaged already.
Thank's for your answer. I've tried your suggestions with version 2.2.6 i've the same problem. So, now I use the portable version 2.2.4 from Framekey. It works well.
Do you still have 2.2.6 installed? If so, could you provide a backtrace of the crash using gdb so that we developers might be able to figure out what is wrong? See the instructions here: http://wiki.gnucash.org/wiki/Windows#Debugging_with_gdb Also, you said that 2.2.6 did not work for you, but worked for other users on your computer. Were they opening the same GnuCash data file, or a different one?
Created attachment 116227 [details] Backtrace
==> I've 2.2.5 version installed so, i use it for backtrace The backtrace is include in the file added to this mail. I hope it is you are waiting for ... ==> Yes they open the same data file
It looks like the problem has something to do with the ORBit2 library, which is something GnuCash developers don't control. Does GnuCash work if you turn off your firewall?
Thank's for your answer I use Norton Protect Center, the problem is the same after desactivation of firewall. What is the ORBit2 library ?
All I know about ORBit2 is that it is a library that GnuCash uses, and that it caused problems when firewalls blocked network access. I don't know if this is the same problem or a different one, but based on your backtrace it looks like ORBit2 is involved. If so, then I don't think this is a problem that GnuCash developers can solve. But we may be able to report it to the ORBit2 developers. There is currently a least one other user experiencing an ORBit2-related problem (bug 510720), and he also said just today that turning off the firewall didn't help.
Thank's for this details. I think that there is a problem with my user environnement because Gnucash works well with all the other uers of the computer. The portable version of Gnucash access the lan too without any problem. So, i've one solution by using this portable version 2.2.4 form Framakey. Thank's very much for your answers.
I'm not sure what the next step is here, so I've asked for additional input on the developers mailing list.
*** This bug has been marked as a duplicate of 510720 ***
GnuCash bug tracking has moved to a new Bugzilla host. This bug has been copied to https://bugs.gnucash.org/show_bug.cgi?id=545086. Please update any external references or bookmarks.