GNOME Bugzilla – Bug 347434
Evolution-Exchange not displaying messages
Last modified: 2008-08-22 07:49:20 UTC
Please describe the problem: I upgraded from 2.6.1 to 2.6.2 and started having this severe problem. evolution seems to connect to the server fine, and even correctly shows the correct amount of new mail, shows my Personal Folders, etc. The problem is that nothing shows up in the window that shows the actual messages. I just have 2 blank windows. The Preview Pane and the Messages Pane. Steps to reproduce: 1.Configure Exchange 2.Launch Evolution 3.Check for new mail Actual results: Explained in the summary. Expected results: It should allow me to view my messages Does this happen every time? Yes Other information: No
I would like to also add that this is a problem in 2.7 as well.
I would like to also add that this is a problem in 2.7 as well, except it doesn't show how many emails I have, but it DOES show my folders.
Does is show unread mails count? And also do you see any status message in the status bar (something like downloading mails/fetching summary etc)?
can you also check if the contacts and calendar work for you?
Contacts and Calendar do not work, but when I try to check them (or email) evolution-exchange takes up a huge amount of resources. After doing a little research, I think I may have found the problem: The only way into owa with my company is by using https. It appears that https is being stripped to http. Is this the case? If it is, why?
I don't think it is https being stripped to http. When you see evolution exchange taking up huge memory, please attach the gdb traces for evolution-exchange-storage process and paste it here. See http://live.gnome.org/GettingTraces for more details.
Marking as 'needinfo' as traces would help maintainer to fix this issue.
I see this too, but for me Exchange is reachable via http (and vpn). What traces do you want me to take?
Hanno: Paste E2K_DEBUG traces of evolution and evolution-exchange-storage. Refer http://gnome.org/projects/evolution/bugs.shtml to get traces.
Created attachment 70720 [details] evolution startup and fetch new mails I was reading three mails, one was new and shown after startup. I asked to fetch new mails, then sent one using OWA, then asked again. The counter on the inbox folder incremented and inidcated new mail, but nothing changed in the overview window. The trace seems not to show much, though.
Reopening bug. will check with Sushma if these traces have useful info.
Created attachment 70731 [details] output of exchange_storage with E2K_DEBUG=4 finaly got the exchange-storage trace, too. You can see how the visiblecount property of the Inbox (Posteingang) increases from 1118 to 1122. In the headline of the folders window this count is displayed and stays at 1118 all the time.
Created attachment 70734 [details] output of exchange_storage with E2K_DEBUG=4 had to alias some email addresses (sorry)
Can you please give a try to 2.6.3?
for my part, this is 2.6.3, allready.
This seems to be identical to bug #347318. BTW I found this bug in 2.6.2 and 2.6.3. I switched back to 2.6.1 (while staying on 2.6.3 for Evolution and the Data Server) and the bug was gone. So I think I can confirm that this originated in 2.6.2
*** Bug 356975 has been marked as a duplicate of this bug. ***
any new here from anyone, or shall this just be closed as incomplete? :-/
I don't have new information, but this bug is still there. I also checked 2.8 and 2.8.1 and I also experience the same thing there. What other information do you need. Maybe I can help out on that.
See also this bug report from the Debian BTS: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=385484 It describes the same problem as here. It seems that for some reason, a patched 2.6.3 (Debian's 2.6.3.dfsg-1) works for at least two people, while 2.6.3 without one of these patches (Debian's 2.6.3-1) does not. I checked that the only relevant difference between the working and the buggy version is a patch applied, to correct a similar other bug (see http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=389399 and http://bugzilla.gnome.org/show_bug.cgi?id=357096). That patch was taken from http://bugzilla.gnome.org/show_bug.cgi?id=349413 It may be worth investigating whether this bug is a duplicate of 349413, or what side-effect that patch has.
(In reply to comment #19) > I don't have new information, but this bug is still there. > I also checked 2.8 and 2.8.1 and I also experience the same thing there. > > What other information do you need. Maybe I can help out on that. > Michael, do you run evolution from a terminal or clicking on the icon? Does it show the message when run from a terminal? Do you run evolution from source or any particular distro? Reducing the severity as the SVN trunk has all the patches applied.
I tried both. It did not make a difference. And I ran from source. It worked after switching to 2.8.2. BTW I am currently using 2.9.92 which works fine most of the time. But experiences the same problem after running a day or two. Meaning that after a day or two I see the mail number rising but do not get any new mails.
(In reply to comment #22) > I tried both. It did not make a difference. And I ran from source. > It worked after switching to 2.8.2. > > BTW I am currently using 2.9.92 which works fine most of the time. But > experiences the same problem after running a day or two. > Meaning that after a day or two I see the mail number rising but do not get any > new mails. > We are currently evaluating a fix, which would fix such a scenario for both Mail and Calendars. We will be attaching the fix soon after our basic testing.
It works fine for me, Can you please try in current stable 2.22.3, thanks in advance.
Please feel free to reopen this bug if the problem still occurs with a newer version of GNOME 2.22.3.1, thanks.