GNOME Bugzilla – Bug 331265
evolution with connector takes 1 minute to start
Last modified: 2013-07-23 14:33:46 UTC
Please describe the problem: I am using connector to read 100Mb mail files. If I start evolution in offline mode I have resuts in seconds In online mode the window appears quickly, but then hangs, displaying nothing for 30s - 2 minutes, depending upon connection speed. For the first half of this time there is not even significant network activity. Steps to reproduce: 1. connect to exchange 2003 server 2. Wait 3. Actual results: It all works eventually. But sometimes I get bored, and use another mail agent to read the mail as imap because it is faster. Expected results: Faster response Does this happen every time? Yes. If online Other information: If this is an unavoidable consequesnce of decoding the exchange webdav, could we have access to the 'offline' state immediately, as e.g. Thuderbird does? Then for old email I could instantly start and response would feel much faster. I attach here the gdb "thread apply all bt" found by breaking the startup process at random, halfway through.
+ Trace 66196
Provide E2K_DEBUG=4m traces, by exporting E2K_DEBUG=4m and then launch evolution-exchange-storage from a terminal before starting evolution. Paste E2K_DEBUG traces here, if traces are displaying password and any confidential info mark it xxxx.
get the traces, only when it waits... so that we can see which request is waiting on server respose. Accessing the account using OWA is fast for you?
may be related to http://bugzilla.gnome.org/show_bug.cgi?id=333113
I will post the traces in a minute. However, I already see various that a significant part of the wait is trying to cantact my LDAP server, which is behind a firewall an inaccesible. So the machine hags until something times out - a minute? Can this be speeded up or avoided somehow?
Accept-Ranges: rows X-Powered-By: ASP.NET X-Powered-By: ASP.NET Server: Microsoft-IIS/6.0 Content-Length: 1627 Content-Type: text/xml <?xml version="1.0"?><a:multistatus xmlns:b="urn:uuid:c2f41010-65b3-11d1-a29f-00aa00c14882/" xmlns:e="urn:schemas:httpmail:" xmlns:c="xml:" xmlns:d="http://schemas.microsoft.com/exchange/" xmlns:a="DAV:"><a:response><a:href>https://owa.COMPANY/public/Particle%20Physics%20Department/PPD%20Information/PPD%20Contacts/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:foldersize b:dt="int">12704</d:foldersize><e:unreadcount b:dt="int">1</e:unreadcount></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/Internet%20Newsgroups/ral/announce/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:foldersize b:dt="int">4057626</d:foldersize><e:unreadcount 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b:dt="boolean">0</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/JVPT%20Contacts/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Contact</d:outlookfolderclass><a:displayname>JVPT Contacts</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/5c5f6ae73a5cd61184c100d0b7b889c9-3bfb3e</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">0</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/Outlook%20Security%20Settings/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>Outlook Security Settings</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/380dc7048372d31197f200902773df4c-2ab502</d:permanenturl><d:foldersize b:dt="int">10829</d:foldersize><a:hassubs b:dt="boolean">0</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/Particle%20Physics%20Department/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>Particle Physics Department</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/931fa59842c3d111bb2400a0c9498d0b-1fd66c</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">1</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/Proflex/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>Proflex</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/931fa59842c3d111bb2400a0c9498d0b-1005ff</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">1</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/Proflex2/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>Proflex2</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/380dc7048372d31197f200902773df4c-309cdf</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">1</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/Prospect/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>Prospect</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/380dc7048372d31197f200902773df4c-4a1d59</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">1</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/QQR%20Enquiries/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>QQR Enquiries</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/380dc7048372d31197f200902773df4c-74530e</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">0</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/QQR%20User%20Feedback/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>QQR User Feedback</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/d467b04b5cbed5119af400034743a542-3c1e1</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">0</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/Radio%20Communications%20Research%20Unit/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>Radio Communications Research Unit</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/4cf73beed865d3119f8700902773c9f9-370e98</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">1</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/Reception%20Centre%20(DL)/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>Reception Centre (DL)</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/d467b04b5cbed5119af400034743a542-4f2a49</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">1</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/Scientific%20Admin%20Department/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>Scientific Admin Department</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/931fa59842c3d111bb2400a0c9498d0b-41f13c</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">1</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/SRD/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>SRD</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/28e095fd4f54d1119a6500a0c9498d1e-22720</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">1</a:hassubs></a:prop></a:propstat></a:response><a:response><a:href>https://owa.COMPANY/public/Webmaster/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:outlookfolderclass>IPF.Note</d:outlookfolderclass><a:displayname>Webmaster</a:displayname><d:permanenturl>https://owa.COMPANY/public/-FlatUrlSpace-/380dc7048372d31197f200902773df4c-4375e0</d:permanenturl><d:foldersize b:dt="int">0</d:foldersize><a:hassubs b:dt="boolean">1</a:hassubs></a:prop></a:propstat></a:response></a:multistatus> >>> 1 >>> 33 >>> "Favorite Public Folders" >>> "Outlook Security Settings" >>> "Particle Physics Department" >>> "announce" >>> "Personal Folders" >>> "2005" >>> "atlas-2005" >>> "delphi-2005" >>> "mail-2005" >>> "muon-2005" >>> "Deleted Items" >>> "Drafts" >>> "Inbox" >>> "atlas" >>> "delphi" >>> "fedora" >>> "mail" >>> "muon" >>> "private" >>> "cubs" >>> "spam" >>> "Journal" >>> "Junk" >>> "Junk E-mail" >>> "Notes" >>> "Outbox" >>> "Sent Items" >>> "Sync Issues" >>> "Conflicts" >>> "Local Failures" >>> "Server Failures" >>> "Trash" >>> "Web Forms" >>> 33 >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;favorites" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;favorites/Outlook Security Settings" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;favorites/Particle Physics Department" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;favorites/announce" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/2005" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/2005/atlas-2005" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/2005/delphi-2005" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/2005/mail-2005" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/2005/muon-2005" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Deleted Items" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Drafts" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Inbox" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Inbox/atlas" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Inbox/delphi" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Inbox/fedora" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Inbox/mail" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Inbox/muon" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Inbox/private" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Inbox/private/cubs" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Inbox/spam" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Journal" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Junk" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Junk E-mail" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Notes" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Outbox" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Sent Items" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Sync Issues" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Sync Issues/Conflicts" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Sync Issues/Local Failures" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Sync Issues/Server Failures" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Trash" >>> "exchange://ACCOUNT;auth=Basic@owa.COMPANY/;personal/Web Forms" >>> 33 >>> 0 >>> 8 >>> 0 >>> 99 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 1 >>> 0 >>> 0 >>> 60 >>> 0 >>> 1 >>> 0 >>> 2 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 33 >>> 16 >>> 256 >>> 256 >>> 256 >>> 16 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 192 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 >>> 0 --- <<< 12 <<< "" <<< 6 SEARCH /exchange/ACCOUNT/ HTTP/1.1 E2k-Debug: 0x8e6f8d8 @ 1141419816 Host: owa.COMPANY Brief: t Range: rows=0-99 User-Agent: Evolution/1.5.91 Cookie: sessionid=d5d11ae8-66f6-41e0-a32e-fe82fee6b395; cadata="63YfbSdKXF0BUTlEYqbzMLNV1f/JomtyknBopfhUN/aHwLwDpf9rYeyWS7WbSoA0KfrrkBg==" Content-Type: text/xml <?xml version="1.0" encoding="utf-8" ?><searchrequest xmlns="DAV:"><sql> SELECT "http://schemas.microsoft.com/exchange/outlookfolderclass", "urn:schemas:httpmail:unreadcount", "DAV:displayname", "http://schemas.microsoft.com/exchange/permanenturl", "http://schemas.microsoft.com/exchange/foldersize", "DAV:hassubs" FROM SCOPE('hierarchical traversal of ""') WHERE "DAV:iscollection" = True AND "DAV:ishidden" = False </sql></searchrequest>
Hello there, Is there any thought of trapping the ldap server problem? That feels like a specifi piece which could be trapped? Bill
The global catalog server is not accessible?
Apologies, yes, my global catalog server is inside the site firewall, while the OWA serving machine is not. I configure the catalog server because most of the time my laptop is inside (or I have a tunnel) but sometimes it is outside, and then OWA still works but GCS does not. Evolution handles this fine, except that there is a 1 minute hang contacting the globla catalog server on startup. (It still takes > 1 minute without this problem, but this bit feels as if it should not be hard to trap)
similar to http://bugzilla.gnome.org/show_bug.cgi?id=314591. we are working in adding some time out.
Bumping version to a stable release.
This situation is actually worse in 2.12 With an LDAP server inaccessible, but OWA available, there seems to an attempt to access thee LDAP between almost every operation. The solution for me is to use pptp every time I want to use evolution. Presumably disabling the LDAP server would work too. Should I investigate that? Bill
Yes, this is true. I made a new user and set up evolution without the Global Catalog server and evolution runs so much faster. It does keep prompting for the password for the Global Address list, which is odd as I have not told it which machine to use. But it runs well.. Bill
This version is no longer maintained, which means that it will not receive any further security or bug fix updates. The current stable GNOME and Evolution version is 2.26. Can you please check again whether this issue still happens in Evolution 2.24 or 2.26 and update this report by adding a comment and changing the "Version" field? Thanks a lot. Again thank you for reporting this bug and we are sorry it could not be fixed for the version you originally used here. Without feedback this report will be closed as INCOMPLETE in 6 weeks.
The same behaviour is repeated in 2.27.91. However, I have given up on LDAP access from evolution. Perhaps I will try again when I move to mapi.. Bill
Note that the package "evolution-exchange" is deprecated nowadays. Similar functionality is now provided by "evolution-mapi" and "evolution-ews" packages.
The "evolution-exchange" package only supports Exchange 2000 and 2003 servers. Newer versions such as Exchange 2007 and 2010 are not supported by "evolution-exchange". It is required to use the package "evolution-ews" (or to some extend "evolution-mapi") for newer version fo Exchange servers. If the problem/request described in this report still happens with a recent version of "evolution-ews" or "evolution-mapi", please add a comment to this report (and update the "product" setting accordingly if possible). There are currently no plans to continue the development of the package "evolution-exchange", so this report will soon be closed as WONTFIX. Thanks for your understanding and sorry that the reported problem was not solved in time in the package "evolution-exchange".
evolution-exchange only supports the older Microsoft Exchange server versions 2000 and 2003. The last stable release of evolution-exchange was 3.4.4 which took place a year ago. evolution-exchange is now deprecated and not under active development anymore. It is unlikely that there will be any further active development. Closing this report as WONTFIX as part of Bugzilla Housekeeping. Please feel free to reopen this bug report in the future if anyone takes the responsibility for active development again. Also feel free to reopen this ticket and change the "Product" field accordingly if the reported issue still happens with a recent version (newer than version 3.6) of one of those Exchange backends that are still supported. Please see https://help.gnome.org/users/evolution/3.8/exchange-connectors-overview.html for more information on available backends.