GNOME Bugzilla – Bug 653442
Printer toner and supply levels not displayed
Last modified: 2021-06-09 16:09:11 UTC
gnome-control-center 3.0.1.1-1 on Debian testing x86_64. When I bring up the control center and go to the printers display, I have 2 printers: an HP deskjet and a Dell MFP1815 laser. The laser shows a Toner Level bar, but it is grayed out. The deskjet shows a Supply Level bar, but it is grayed out.
Hi, the problem here is that g-c-c doesn't get required information. The supply level is not reported by all printers but by quite new ones only. You can check this also in system-config-printer, which shows it in "Properties" -> "Ink/Toner Levels". Regards Marek
The printer in question is a Dell MFP 1810 laser. I know that Dell's software could read toner levels, but don't know how hard it is to access it.
GNOME is going to shut down bugzilla.gnome.org in favor of gitlab.gnome.org. As part of that, we are mass-closing older open tickets in bugzilla.gnome.org which have not seen updates for a longer time (resources are unfortunately quite limited so not every ticket can get handled). If you can still reproduce the situation described in this ticket in a recent and supported software version, then please follow https://wiki.gnome.org/GettingInTouch/BugReportingGuidelines and create a new bug report at https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/ Thank you for your understanding and your help.