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Bug 582586 - Evolution loses network connection/stops connecting to the Internet
Evolution loses network connection/stops connecting to the Internet
Status: RESOLVED OBSOLETE
Product: evolution
Classification: Applications
Component: Mailer
2.26.x (obsolete)
Other All
: Normal major
: ---
Assigned To: evolution-mail-maintainers
Evolution QA team
evolution[pop]
Depends on:
Blocks:
 
 
Reported: 2009-05-14 10:05 UTC by Brian Doe
Modified: 2011-10-13 10:40 UTC
See Also:
GNOME target: ---
GNOME version: 2.25/2.26



Description Brian Doe 2009-05-14 10:05:18 UTC
Please describe the problem:
After an indeterminable period of time after being launched, Evolution will no longer communicate with the Internet. Internet connection is fine, all other applications can access it without any problems, but Evolution will hang trying to load images or upload/download new messages. This behavior appears most likely to happen after importing messages, after creating new message-filtering rules, or simply after being left open for a few hours. The only remedy is to shut down and restart Evolution.

It is important to note that Evolution itself does NOT appear to be hung at any time. It just simply acts like it cannot find an internet connection and waits indefinitely for one to appear. Evolution does respond appropriately to user cancellation of image downloading or connection attempts to POP3 servers.

Steps to reproduce:
1. Import message folders; or
2. Create new message filter rules; or
3. Leave Evolution running for a few hours; or
4. Launch Evolution, have preview pane open, click on message with embedded images, then click on a different message before images in first message have finished loading.


Actual results:
Evolution loses network connectivity. All other applications can access network resources and Internet normally except Evolution. Image loading and attempts to connect to POP3 servers will hang, requiring manual cancellation.

Expected results:
I expect Evolution to download images and connect to POP3 servers whenever an Internet connection is present.

Does this happen every time?
#1 happens usually; #2 and #3 happen unpredictably; #4 happens always.

Other information:
Comment 1 Brian Doe 2009-05-16 21:29:01 UTC
Deleting a message while images are loading will also invoke this bug. In general, it seems anything done to cause the currently-loading message to lose focus (deleting, moving, clicking on a different message, etc.) will invoke this bug.
Comment 2 Brian Doe 2009-06-06 01:20:51 UTC
Raising this to "Major" since Evolution lacks the ability to override image-loading preferences on a per-message bases like Thunderbird has. This means that, in order to have any real use of Evolution in a POP3 environment, image-loading must be left disabled with no option to ever view inline images. This bug, in conjunction with the slow-image-loading bug (#582591), makes Evolution extremely painful to use in a POP3 environment with image-loading enabled.
Comment 3 Brian Doe 2009-07-29 19:48:42 UTC
Problem "fixed" itself with a recent Ubuntu update. Though none of the updates were specific to Evolution, they included a kernel update to 2.6.28-14-generic, as well as a number of BIND-related patches. Evolution's network connection no longer fails when switching messages in the middle of image-loading.

I'm leaving this unresolved/unconfirmed because investigation still needs to be done to determime why this failed in the first place to prevent regressions.
Comment 4 Akhil Laddha 2011-10-13 10:40:00 UTC
Please feel free to reopen this bug if the problem still occurs with a newer
version of GNOME 3.0.2 or 3.2.0