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Bug 579469 - empathy does not receive Google Talk messages
empathy does not receive Google Talk messages
Status: RESOLVED NOTGNOME
Product: empathy
Classification: Core
Component: Chat
2.26.x
Other All
: Normal major
: ---
Assigned To: empathy-maint
Depends on:
Blocks:
 
 
Reported: 2009-04-19 02:18 UTC by Martey Dodoo
Modified: 2009-06-09 05:32 UTC
See Also:
GNOME target: ---
GNOME version: 2.25/2.26


Description Martey Dodoo 2009-04-19 02:18:07 UTC 
Please describe the problem:
Sending messages with my Google Talk account works fine, but I do not receive any messages that contacts send me.

Ubuntu 9.04
empathy 2.26.1-1ubuntu1
telepathy-gabble 0.7.22-1ubuntu3

This might be the same issue as reported at http://castrojo.wordpress.com/2009/04/07/help-me-empathyweb/

Steps to reproduce:
1. Login to Google Talk account
2. Have a contact send message
3. Receive no notification that a message has been sent, even if a chat dialog is open.


Actual results:


Expected results:


Does this happen every time?


Other information:
Comment 1 Guillaume Desmottes 2009-04-20 09:14:16 UTC 
That's probably because of http://bugs.freedesktop.org/show_bug.cgi?id=21286
Comment 2 Giedrius Slavinskas 2009-04-20 11:02:50 UTC 
Uncheck „Use old SSL“ in Advanced Options of Account dialog. And use 5222 port. It had worked for me.
Comment 3 Danielle Madeley 2009-04-22 05:37:38 UTC 
This is probably fixed. Marking as NEEDSINFO.
Comment 4 Martey Dodoo 2009-04-23 01:10:00 UTC 
I already had old SSL unchecked and was using port 5222.

I had previously installed packages from the Telepathy PPA <https://launchpad.net/~telepathy/+archive/ppa>, so I am currently running 0.7.26-1~ppa9.04+1. The issue is still occurring, so any advice to help debugging this would be appreciated. I tried using the instructions at http://telepathy.freedesktop.org/wiki/Debugging, but did not see anything useful in the logs.
Comment 5 Martey Dodoo 2009-06-09 05:32:54 UTC 
The Telepathy bug that Guillaume mentioned points at <http://loudmouth.lighthouseapp.com/projects/17276/tickets/39-parser-stops-parser-on-certain-stanzas>. Since an issue in the Loudmouth library is not something that can be fixed by Empathy, I am resolving this bug as NOTGNOME.