GNOME Bugzilla – Bug 554639
GnuCash 2.2.7 fails to install on Windows Vista x64: guile.exe crashes at end of install
Last modified: 2018-06-29 22:10:51 UTC
Steps to reproduce: 1. Run the installation. Accept defaults. Stack trace: Other information: A console window titled guile.exe comes up during installation, and then a Windows error dialog appears with this text: Exception Processing Message 0xc000013 Parameters (several hex numbers... see attached screenshot)
Created attachment 119747 [details] Screen shot of error dialog (PNG)
There were reports (on the user mailing list) that this also affects Windows 2000 and Windows Vista Home Premium.
Have also had this with Windows 2000 SP4. Different hex numbers listed but essentially the same error. When running the application following completion of install, the error seems like it may be associated with the Tip of the Day window.
This may sound strange, but did this happen with GnuCash 2.2.6 as well? Maybe my guile installation differed from Nathan's somehow...
No, GnuCash 2.2.6 installed without error, although I had to remove it and reinstall 2.2.5 due to the date selection bug.
I got this error on Vista Home Premium. Not during installation, but during runtime. A complete uninstall, reinstall solved it for me. Never happened in 2.2.6 or earlier
On Windows 2000 SP4, 2.2.6 installs without error. I am not familiar enough with the app to know whether it is working as intended but I definitely haven't sent he same issue. With 2.2.7 the issue was repeatable, in that I uninstalled, downloaded again and re-installed with identical results during installation and at runtime. James
I installed Gnucash 2.2.7 on my laptop running Vista Home Premium, having previously used 2.2.6. I encountered this same error. Since the error mentions "No disc", and my laptop has a built-in card reader, I tried putting a card into the card reader and running Gnucash again. The error message did not appear! Gnucash started just fine. I then removed the card, and upon starting Gnucash again, a window now pops up titled "GnuCash: gnucash-bin.exe - No Disk" saying: "There is no disk in the drive. Please insert a disk into drive F:." It would therefore seem that the problem may be down to Gnucash needlessly trying to access removeable media drives when there is no media in them. I hope this helps. Gaz
The same problem occurs in Windows XP Professional version 5.1, SP 3. After installation using the Windows installer gnucash-2.2.7-setup.exe, when the empty guile command window appears, popups appear repeatedly with the title "Windows - No Disk" and a message like "Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c" The corresponding entry in the Windows Event Log is Event Type: Information Event Source: Application Popup Event Category: None Event ID: 26 Date: 10/21/2008 Time: 11:58:54 AM User: N/A Computer: DESK-2 Description: Application popup: Windows - No Disk : Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. ------ This is the description of event ID 26 from the Microsoft support site: Details Product: Windows Operating System ID: 26 Source: Application Popup Version: 5.2 Symbolic Name: STATUS_LOG_HARD_ERROR Message: Application popup: %1 : %2 Explanation The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt. User Action To correct this problem: Ensure that the program user has sufficient privileges to access the directory in which the driver is installed. Reinstall the program to restore the driver to the correct location. ---- Evidently gnucash.exe is trying to load some driver or pseudo device driver, and is failing or accidentally searching inactive devices for the driver.
*** Bug 558183 has been marked as a duplicate of this bug. ***
*** Bug 556959 has been marked as a duplicate of this bug. ***
*** Bug 558376 has been marked as a duplicate of this bug. ***
*** Bug 555797 has been marked as a duplicate of this bug. ***
*** Bug 557975 has been marked as a duplicate of this bug. ***
Pidgin bug: http://developer.pidgin.im/ticket/5884 Confirming because of the number of reports. I still have no clue how to reproduce this bug or what it is about. Is anyone using tools offering card reader, iso image or similar access as drives? Does this problem persist in stripped down environments, e. g. when certain programs are not running?
I'm just running the installer right out of the local folder. I do have the system drive containing the Vista installation encrypted with TrueCrypt 6.0a.
*** Bug 558812 has been marked as a duplicate of this bug. ***
USB removable memory drives seem to cause the problem on my system. (See my comment of Oct. 21, 2008.) I have two USB-connected memory card readers for compact flash cards, etc. If I disable these devices in the Windows XP Device Manager, where they appear as removable disk drives, I can install and run GnuCash. Alternatively, if I insert memory cards in the drives I can install and run GnuCash. I can even insert the memory disk after the error window appears, and GnuCash will retry and recover. However, I can neither install nor run GnuCash if the USB removable disk (memory card) drives are installed but have no memory card inserted. I also have a removable DVD-RW and a removable floppy disk drive, but these do not cause any problem. They appear in separate categories in the Windows XP Device Manager. Perhaps GnuCash scans the list of available disk drives, assuming that all drives in the "Disk drives" category are fixed platter drives, and reacts badly to a "Missing Disk" reply from the drives.
Hm, I just read that we are talking about drive F... Could someone try to replace all occurrences of f:\soft or f:/soft by c:\soft (c:/soft resp.)? I will try to make a build this evening (UTC) that uses c: as global prefix.
*** Bug 559247 has been marked as a duplicate of this bug. ***
Does http://www.andi5.net/gnucash/2.2.7/gnucash-2.2.7-setup.exe make any difference? (I will remove that file after a while)
File supplied in 2008-11-05 01:44 UTC fixed my problem which was documented in duplicate bug report 558183. Thanks
Thank you Andreas Köhler. The 2008-11-05 01:44 UTC version also solved the problem for me. What did you change?
(In reply to comment #23) > Thank you Andreas Köhler. The 2008-11-05 01:44 UTC version also solved the > problem for me. Nice! > What did you change? Well, I recompiled from the tarball, but not in my local directory f:\soft, but in c:\soft. Seems like guile remembers that location and kind of depends on it later.
The 2008-11-05 01:44 UTC version works like a charm for me on Vista Business 32bit. Thank you.
Thank you Andreas. Version r17597M (on 2008-11-05) worked for me as well on Vista x64. I've now been able to move from 2.2.5!
*** Bug 561473 has been marked as a duplicate of this bug. ***
I also had this problem at runtime (Vista x64, GNUCash 2.2.7). Turns out my printer (HP C4280) had a card reader that it was exposing (over USB) as F:. Unplugged the printer, and it resumed working fine. Thanks, Andreas, for the out-of-band update!
I had also this problem. This solution did help for me: http://www.zolved.com/synapse/view_content/28059/I_get_an_error_message_Exception_Processing_Message_c0000013 Sure it is a Windows problem!
Although, today the same thing happened again. Argghh! When I unplugged the HP C4380 printer, the program started also without error. So perhaps Comment #29 is not so relevant.
Same issue with Vista Ultimate 64bit. Resolved by disabling ReadyBoost, removing the USB Memory card (I was using for ReadyBoost) and rebooting. GNUCash had been running for about 3 months with ReadyBoost without any problems.
I think this problem should be fixed since GnuCash 2.2.8, right?
GnuCash Version 2.2.9 no longer exhibits the problem. I never installed 2.2.8, so I can't say whether or not it was fixed in that version. Thanks again for solving it.
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