GNOME Bugzilla – Bug 418167
error loading addressbook from Exchange
Last modified: 2010-10-01 19:32:11 UTC
The bug has been opened on https://launchpad.net/bugs/92130 "Binary package hint: evolution When trying to check an addressee in the 'To:' of an Evolution email I got the following error dialog: Error loading addressbook. We were unable to open this addressbook. This either means you have entered an incorrect URI, or the server is unreachable. There is usually (in Outlook) a complete list of students and faculty. The calendar data was imported fine. And two personal contacts were available in the "Contacts" link, but when I clicked on Global Addressbook is when I got the error dialog. The addresses are reachable via the web-based version of Outlook (using FireFox on Feisty) and when I dual boot Windows using the same computer and network connection. Is it possible that I set up Evolution incorrectly? (What else is there besides username & password?) ProblemType: Bug Architecture: i386 Date: Tue Mar 13 23:01:22 2007 DistroRelease: Ubuntu 7.04 ..."
I had the same problem, the only difference being that I am using Evolution 2.8.1. In my case, I realized that my company moved the "Global Address List / Active Directory" to a new server. After I made this change in Evolution set-up, global address list works well again. I'm not sure if this solution might work the same for others (if the cause is the same, then it should), here is how to make changes: 1. Ask your administrator what is the name or IP address of Active Directory server. 2. Open Evolution 3. Go to Edit column and click on Preferences 4. Click on Mail Accounts on the left, select the mail account in the middle (in case you have more than 1) and then click on edit on the right. Account Editor will open. 5. Click on Receiving Options tab 6. Under Global Catalog server name enter the new name of that server (this is the name that your administrator had given you in step 1.) 7. Close Evolution 8. Start Evolution again, and Global Address Book should work
I can't use the Global Address Book on 2.10.x, but if my GC server was incorrect, I wouldn't be able to read my mail (which I can do), as my mailbox isn't on an OWA server ... (and manual ldapsearch vs the hostname in the GC field works fine - and I've had to resort to it quite a bit ...). So, this may be specific to 2.10.x (before the distro upgrade the GAL was working for me - or at least I could get it to work on occasion).
(In reply to comment #2) > I can't use the Global Address Book on 2.10.x, but if my GC server was > incorrect, I wouldn't be able to read my mail (which I can do), as my mailbox > isn't on an OWA server ... > > (and manual ldapsearch vs the hostname in the GC field works fine - and I've > had to resort to it quite a bit ...). > > So, this may be specific to 2.10.x (before the distro upgrade the GAL was > working for me - or at least I could get it to work on occasion). > Can you attach E2K_DEBUG=4 traces, when you try to fetch/access from GAL? See http://www.gnome.org/projects/evolution/bugs.shtml to know more about E2K_DEBUG traces.
Created attachment 90028 [details] Output of E2K_DEBUG=4 evolution I got the same error. I updated from FC5 with a working conf.
I have the same problem here. Mails are working correctly but not the Global Address List. I'm sure the AD server dns name is correct.
I forgot to tell you : I'm working with Exchange 2003 and Evolution 2.24.1.1-0ubuntu1 (on ubuntu Desktop 32 bits 8.10).
I'm experiencing this on 2 different computers, both running Ubuntu 8.04 with Evolution 2.22.3.1 It really stinks because it worked up until a few weeks ago...and not everybody here has the same format for their email address. Anyway, I ran evolution with E2k_DEBUG=4 to see what I would get...I won't post the entire thing since someone already has...but I think I know what the problem is...at least for me...the relevant section of the debug log: GC: looking up info for <ERASED MY EMAIL ADDRESS> GC: Connecting to ldap://192.168.1.28:3268/ GC: Failure sending first NTLM bind message: 0xffffffff GC: ldap_search failed: 0xffffffff The ldap search is trying to connect to port 3268. My active directory server listens on 389. I cant find any place in evolution's preferences to change the port number... does anyone know of a way to change that?
Ughh...nevermind. I did a little more research on the whole Global Catalog thing and port 3268...A few pages of reading and a few phone calls later...and I find my AD admin moved the Global Catalog to a new address.
Could you please confirm if this bug is still happening at your end ? Please try in 2.28.x or 2.30.0 and report back, thanks.
Closing this bug report as no further information has been provided. Please feel free to reopen this bug if you can provide the information asked for. Thanks!