GNOME Bugzilla – Bug 398406
crash in Document Viewer: opening a pdf file
Last modified: 2007-01-25 16:57:00 UTC
Version: 0.6.1 What were you doing when the application crashed? opening a pdf file Distribution: Ubuntu 6.10 (edgy) Gnome Release: 2.16.1 2006-10-02 (Ubuntu) BugBuddy Version: 2.16.0 Memory status: size: 49065984 vsize: 0 resident: 49065984 share: 0 rss: 15396864 rss_rlim: 0 CPU usage: start_time: 1169223561 rtime: 0 utime: 38 stime: 0 cutime:38 cstime: 0 timeout: 0 it_real_value: 0 frequency: 0 Backtrace was generated from '/usr/bin/evince' (no debugging symbols found) Using host libthread_db library "/lib/tls/i686/cmov/libthread_db.so.1". (no debugging symbols found) [Thread debugging using libthread_db enabled] [New Thread -1229564240 (LWP 9041)] [New Thread -1231017056 (LWP 9043)] (no debugging symbols found) 0xffffe410 in __kernel_vsyscall ()
+ Trace 103524
Thread 1 (Thread -1229564240 (LWP 9041))
*** Bug 399997 has been marked as a duplicate of this bug. ***
Thanks for taking the time to report this bug. Unfortunately, that stack trace is missing some elements that will help a lot to solve the problem, so it will be hard for the developers to fix that crash. Can you get us a stack trace with debugging symbols? Please see http://live.gnome.org/GettingTraces for more information on how to do so. Thanks in advance! Thanks for the bug report. Unfortunately it lacks some information that may help us in finding the cause of the bug. Can you, if possible, attach the file causing the crash? Also this may be a Poppler Bug (the backend used by Evince to render PDF), could you please supply the poppler version and type? You can find it in the Help->About menu in Evince.
After opening the pdf-file with the acrobat reader I realized that the pdf-file is corrupted. It was only irritationg, that Evince crashed without any information.
If you can give us a copy of the corrupted PDF, then we can stop Evince from crashing with corrupted documents in the future.
The corrupted PDF-file is to big to upload it here. It can be downloaded here: http://platin.uni-duisburg.de/download/07002323482114951.pdf
Thanks for that. I've managed to confirm that this is a poppler bug and I've filed a bug report + patch with the freedesktop bugzilla about this (https://bugs.freedesktop.org/show_bug.cgi?id=9760). With the correction, the document can be opened. The only thing that's corrupt is the stored thumbnails, and once poppler knew to ignore them then the document can be viewed correctly.