Problem: After several searches, you've concluded that the packaged help just doesn't contain any reference to your problem. You need to get help elsewhere -- but how? In most OSes currently, the most obvious thing to do is open a Web browser and re-enter your search in Google. But that's less obvious than it could be, and much less efficient than it could be.

Proposed solution: Every set of search results should end with a link to perform the same search at a help Web site -- "Look for more help at Name Of Site". This way, people don't even have to type their search again, let alone open a separate program to do so. The link should be separated from the main results with a separator of some kind, and perhaps an Internet icon (or perhaps not).

The link should be customizable using three parameters (#defines, perhaps?): name, URL prefix, and URL suffix. (These could default to "the Gnome Support Forums", "http://gnomesupport.org/forums/search.php?search_keywords=", and "&search_cat=1" respectively.) When the link is clicked, Yelp can automatically open your default Web browser to the URL assembled from the prefix, URL-encoded search string, and suffix.

Distributors could also log the search strings they receive, to provide feedback on how to improve the search function in the help viewer itself.

Probably the biggest drawback is that this link would be undesirable for problems of the form "My Internet connection isn't working" or "When I click on a Web link nothing happens".