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Bug 728162 - Usability improvement - warn when trying to reply to a noreply address
Usability improvement - warn when trying to reply to a noreply address
Status: RESOLVED OBSOLETE
Product: geary
Classification: Other
Component: composer
unspecified
Other Linux
: Normal enhancement
: ---
Assigned To: Geary Maintainers
Geary Maintainers
Depends on:
Blocks:
 
 
Reported: 2014-04-14 08:54 UTC by Slavi Pantaleev
Modified: 2019-06-22 05:44 UTC
See Also:
GNOME target: ---
GNOME version: ---



Description Slavi Pantaleev 2014-04-14 08:54:15 UTC
It's quite common to receive emails from websites and systems that have a `from` (or `reply-to`) email address set to "noreply@..".

These messages sometimes look like real (plain text) email messages and often don't indicate that you can't reply to them.

In the past week I've actually replied to one such email message (a GitLab notification email) and just now caught myself about to hit the "Send" button on another such message. I noticed the noreply address earlier this time.

I think it may improve the user experience if Geary could notice as soon as you open a "Reply window" and the destination address is "noreply@.." (or "no-reply@.." or whatever the popular variations of that are).

It could then warn you in some way in the UI, telling you that you're likely trying to send a message to a non-existent mailbox.

This may also be useful to more novice users who are not even familiar with the existence of such a "noreply" idiom and may try to send their message there, even if they noticed where it would go.
Comment 1 Federico Bruni 2018-01-11 13:20:20 UTC
I think this might be useful. We already get a warning dialog when we send a new email without attachment while subject or body contains words related with attachment. This is a similar situation.

Mike, perhaps this belongs to UX?
Comment 2 Michael Gratton 2018-01-12 00:17:54 UTC
Oh, yeah this would be good. I'd suggest implementing it entirely in the composer:

When populating the To/CC/BCC fields, if one of the contains "no-reply" or some variation on that (this would also want to get translated so that non-anglo addresses are currently picked up), display a GtkInfoBar at the top of the message body (where the others already are) with an non-scary warning. The [X] button would just dismiss the InfoBar as usual, and it should have a Cancel button that closes and discards the draft.
Comment 3 Michael Gratton 2019-06-22 05:44:42 UTC
Closing in favour of https://gitlab.gnome.org/GNOME/geary/issues/471