GNOME Bugzilla – Bug 710009
Drag & drop not working in dock area (due to Kaspersky Antivirus 2014 in this case)
Last modified: 2017-10-18 20:13:38 UTC
A friend of mine got a new computer with Windows 8 (64). Intel Core i7-4770, NVIDIA GTX 645 Now he has installed GIMP from GIMP-org Everything works well, but it can not rearrange the layers with the mouse. Even he can not adhere Register to other docks with the mouse. I cant help him because I haven't Win8. Had someone this problem and is there a solution? He also tried it with GIMP Portable and Partha GIMP Portable (64) with the same effect. Greeting
Created attachment 257163 [details] LayerDock
Created attachment 257164 [details] ToolDock
I think I must explain the Problem better It is not possible to change the order of the Layers in the LayerView. This Problem is the Same by Channel-, Pathview... (See attachment Layerdock) And it is also not possible to move an unlocked Register (here the Brushes Register) by Mouse to an Dock.(See attachment ToolDock) It is only an drag & Drop Problem by the Docks. In the Image and any other the Mouse works correct...
Thank you for reporting this. I tried on a Windows 8 (64 bit) system, too, but I can't reproduce it. A reason for not being able to drag the dockable dialogs around could be they are locked. Click on the little triangle in the upper right corner of a dock and check whether 'Lock layer to dock' is ticked. If yes, untick it. For the Layer, Paths etc. I'm sorry to say that I have no clue. Can the channels in the Channels dialog be dragged around? Does moving a selection with the mouse work? Perhaps it's something in your system? How does using another mouse work? Does your friend have a graphics tablet connected, too?
Thank you for Your Answer! There where nothing locked. Path, Chanel can't also move, reorder by Mouse. It only can use the arrows, for move/reorder Layer, Channel, Path up and down. There is no click and drag in the dogs. There is no Tablet. All other on the Canvas work good. He can make a selection and can it move it in teh Image. The only Problems is in the docks to drag and move. No matter Single Window on or off. I'm tried all. Did your windows 8 runs in a VM?
The problem is solved after the update to Windows 8.1! Thanks for support! Greeting
Then lets see the cause of this problem as outside of GIMP. Thank you for reporting back and happy GIMPing ;-)
Hello. I've probably been looking forward too early. The problem is present again and persists. Why was solved temporarily has, I think, something to do with the specifics of the update process from Windows 8.1. Greeting
Hello, To concretize the problem even further, I am sorry to say that no drag and drop function works with the mouse. 2.8.8 has not changed. We have everything, except the purchase of a new PC, tries. And as I see it, there are more and more reports of this kind und with this Problem in Windows. Greeting
Hello, after we found out, how to get the safe mode for Windows 8.1 enabled, we started GIMP in the Windows Safe Mode . Everything worked! No idea for whom this is now good? Greeting
Hello, we found a way to solved the Problem, albeit in a roundabout way. I try to explain: I open Windows Control Panel/Display. Then I switch Clear Type text off and then on again. Then I changed the Text Size of Menu to 11 and then back to 9. The Window Control Panel/Display must still be open. When I now started GIMP, drag and drop works as it should. Now I can close the Window Control Panel/Display, and as long as I do not close GIMP, everything works fine. But when I close GIMP when the Window Control Panel/Display is closed the Drag and Drop Problem is still there. BTW: 2.8.10 has the same Problem on this System as 2.8.8 I hope You understand me. Greeting
Adjusting version per comment #11
Hi, you might have the same bug as I do, if so, try to start GIMP in admin mode, that fixed it form me, and try quitting other programs until it works, since I've been told that tools like Camtasia could be causing this. That would explin why it works in safe mode, since windows doesn't load those programs at startup in safe mode.
Thank you for your message! To start GIMP in admin mode, didn't solved the Problem. Greeting
*** Bug 720085 has been marked as a duplicate of this bug. ***
Hello, We had a very similar discussion on the dev mailing list a few days ago. It starts here: https://mail.gnome.org/archives/gimp-user-list/2013-December/msg00044.html Well the exact issue origin is still unknown, especially as it happens to work from time to time (just as for you, it happened to work when you upgraded). But what was consistently reproduced by several users was that starting a screencast program (camstudio, Snagit...), then stopping it suddenly "fixes" GIMP drag and drop (they can now drag and drop layers and docks). Do you have a screencast program installed on your computer? Could you try to start recording, then stop and see if suddenly GIMP's drag and drop works as expected? A theory could be that even when not used, some screencast programs may start a daemon on background when the OS boots, which listen to mouse events and block some by error. When you record/stop it, the event blocking is reseted. If so, the bug is with this screencast software and you should report it there. Another theory could be that there is another program which acts as layer, listening to mouse events too. And forcing a mouse event grab with a screencast record may break the existing grab (no idea if you can break a grab made by a different program on Windows). If so, that's a little harder to diagnose. You would have to find which program grabs your event. It could be a legit program, but it may also be a spyware (in this case, it is obviously harder to find it!), recording all your mouse actions. This may be similar to what the Windows upgrade did. It may have broken any existing grab which was active. Of course there may be other explanations. And GIMP having a bug is still possible too. But this screencast start/stop consistent reproduction steps are quite intriguing. Could you please try this? And could you tell us if your friend had a screencast program from the start of this issue?
Hello! Thank you for your Message. We have tried Camstudio etc., but the Problem is still there. GIMP was the first Program, that installed on the PC. And from the beginning existed the Problem with Drag and Drop. The only Way to solved, until now, is the Way I explained in my Message from 2013-12-02. Greeting
Hi, I know you said that GIMP was the first program you installed. But just to be sure. Didn't you have an antivirus at least before? Someone just reported on the mailing list about this problem. He said he had Kaspersky Anti-Virus 2013, and by closing it completely, the drag and drop suddenly works again. Do you have this same antivirus program? Or maybe another? Could you please try stopping it and report to us? Of course first, you should disconnect from the internet, I guess, just to be on the safe side. If it turns out that Kaspersky is at fault, I'll suggest to also report there. The more people who could report it, the more chance to have them fix the issue. Thanks, and have a merry Christmas!
Hello, yes, of course, was the first program, which we have installed, Kaspersky Antirus 2014. You're absolutely right. If Kaspersky is turned off, works with GIMP again drag and drop. Once Kaspersky was turned on again, no more. Thanks for the tip. You are reporting this now at Kaspersky? Merry Christmas!
Hello, I have the same problem on windows 8.1 standard 64 bit, I have not installed Kaspersky Antivirus but ESET NOD32, and even disabling ESET protection do not solve the problem. I've only installed the following software: - Google Chrome - Mozilla Fireforx - Picasa - LibreOffice Please let me know if I can help in some way debugging this problem. Thanks. Giuseppe
Sorry, I am on the road so don't expect too fast answers from me. :-) JanKardel > No, we have not reported it to Kaspersky. But I believe it is better that the users with the problem report it. First because you can actually reproduce and answer to test requests. Second because we can't report more than once ourselves; yet several actual users reporting separately on the other side may push the bug urgency up. So I would advice that you report it and report back what is their answer. Giuseppe > Well other software may indeed causing the issue. I don't think that any of these that you list though would be invasive enough to intercept mouse events, but I may be wrong (browser now have mouse command features and such, that may be it). Also when you disable ESET, could you check the list of process that it really stopped? It may stop the protection, but actually leave a sleeping process, which would block mouse events. Just an hypothesis. This said, with all the reports we had about this, I think we should also find a solution on our side too. Unfortunately my time is very limited currently. Does any of you (users reproducing the issue) have other GTK+ programs? And if so, is drag and drop broken in these other GTK+ program too, or GIMP only?
Looks like the discussion at http://forum.kaspersky.com/index.php?showtopic=282752 has finally started. But it appears that anyone there is a user, without insight into the inner workings of the Kaspersky software?
Hello, today I made an Request to the Support of Kaspersky. Maybe it will helping. We will see.
That Kaskpersky forum seems to be a dead end. The last comment points back to GTK+. Nobody denies that this may be fixable in GTK+, we just assume that the creators of the apps that make it break can come up with a list of "we're doing $foo, so check your code if is does $bar" :)
Did any more recent versions of Kaspersky Antivirus fix this - or did they provide some actual technical help perchance?
*** Bug 749804 has been marked as a duplicate of this bug. ***
Bug solved with Windows 10 and KAV 2015, for now.... I have installed Windows 10 with Kaspersky Anti Virus Version 2015. (BTW: Windows 10 Installation killed KAV 2014, only Software - not the Licence, so is it a must for W10 to install KAV2015) The Bug no longer exists. The Drag and Drop Function GIMP 2.8 works fine (for now... ...the time will see what we will get...
Likely another duplicate of bug 780979. *** This bug has been marked as a duplicate of bug 780979 ***