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Bug 701363 - Mouse sensitivity not configurable
Mouse sensitivity not configurable
Status: RESOLVED OBSOLETE
Product: gnome-control-center
Classification: Core
Component: Mouse
3.6.x
Other Linux
: Normal normal
: ---
Assigned To: Ondrej Holy
Control-Center Maintainers
Depends on:
Blocks:
 
 
Reported: 2013-05-31 14:02 UTC by Florian Ludwig
Modified: 2021-06-09 16:06 UTC
See Also:
GNOME target: ---
GNOME version: ---


Attachments
Screenshot, gnome-control-center + Desktop Help (528.42 KB, image/png)
2013-05-31 14:03 UTC, Florian Ludwig
Details
lsusb - Maybe it helps (2.98 KB, text/plain)
2013-06-03 09:11 UTC, Florian Ludwig
Details
evemu describe run as root (11.41 KB, text/plain)
2013-06-04 13:15 UTC, Florian Ludwig
Details

Description Florian Ludwig 2013-05-31 14:02:37 UTC
On my Fedora 18 install I am missing the possibility to configure the sensitivity of pointing devices making GNOME hard to use.

Please see attached screenshot, showing the empty settings dialog and the Desktop Help suggesting there should be an option to change the pointer speed.
Comment 1 Florian Ludwig 2013-05-31 14:03:12 UTC
Created attachment 245735 [details]
Screenshot, gnome-control-center + Desktop Help
Comment 2 Bastien Nocera 2013-06-03 07:33:53 UTC
Your mouse is not recognised as a mouse. What's the output of xinput list?
Comment 3 Florian Ludwig 2013-06-03 09:04:35 UTC
$ xinput list
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ ROCCAT ROCCAT Kova                      	id=8	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Power Button                            	id=7	[slave  keyboard (3)]
    ↳ ROCCAT ROCCAT Kova                      	id=9	[slave  keyboard (3)]
    ↳ Logitech USB Keyboard                   	id=10	[slave  keyboard (3)]
    ↳ Logitech USB Keyboard                   	id=11	[slave  keyboard (3)]
Comment 4 Florian Ludwig 2013-06-03 09:11:47 UTC
Created attachment 245898 [details]
lsusb - Maybe it helps
Comment 5 Bastien Nocera 2013-06-03 12:32:42 UTC
It seems that the:
⎜   ↳ ROCCAT ROCCAT Kova                          id=8    [slave  pointer  (2)]
device isn't getting recognised as a mouse.

Peter, shouldn't pointer devices have at least one of the XI_MOUSE, XI_TRACKBALL, etc. tagged onto it?
Comment 6 Bastien Nocera 2013-06-03 12:33:14 UTC
Related bug:
https://bugs.freedesktop.org/show_bug.cgi?id=62831
Comment 7 Peter Hutterer 2013-06-03 23:17:41 UTC
Florian: please run evemu-describe against the device and attach the output here.

http://www.freedesktop.org/wiki/Evemu/
Comment 8 Florian Ludwig 2013-06-04 13:15:16 UTC
Created attachment 246002 [details]
evemu describe run as root
Comment 9 Peter Hutterer 2013-06-06 04:37:13 UTC
(In reply to comment #5)
> Peter, shouldn't pointer devices have at least one of the XI_MOUSE,
> XI_TRACKBALL, etc. tagged onto it?

should, but this one looks like a keyboard and a mouse. It has lmr buttons, rel x/y/wheel/dial and keys, so it gets tagged as XI_KEYBOARD.

This is generally a bit crap since we cannot know which of the axes is the 'wrong' one. Here too, the Option TypeName seems the sensible solution, like in https://bugs.freedesktop.org/show_bug.cgi?id=55867
Comment 10 Anthony Horton 2013-11-23 12:06:46 UTC
I have the same problem with a Logitech MK320 wireless desktop (keyboard + mouse), no mouse speed settings in the GUI.  I reported this as a Fedora 19 bug at https://bugzilla.redhat.com/show_bug.cgi?id=1017706, Ondrej Holy suggested I report it here along with the output of xinput list and evemu-describe.

$ xinput list
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ Logitech USB Receiver                   	id=9	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Power Button                            	id=7	[slave  keyboard (3)]
    ↳ Logitech USB Receiver                   	id=8	[slave  keyboard (3)]
    ↳ IR-receiver inside an USB DVB receiver  	id=10	[slave  keyboard (3)]
    ↳ UVC Camera (046d:0990)                  	id=11	[slave  keyboard (3)]

$ sudo evemu-describe
Available devices:
/dev/input/event0:	Power Button
/dev/input/event1:	Power Button
/dev/input/event2:	Logitech USB Receiver
/dev/input/event3:	Logitech USB Receiver
/dev/input/event4:	Logitech Logitech Extreme 3D
/dev/input/event5:	UVC Camera (046d:0990)
/dev/input/event6:	HDA Intel Front Headphone
/dev/input/event7:	HDA Intel Line Out Side
/dev/input/event8:	HDA Intel Line Out CLFE
/dev/input/event9:	HDA Intel Line Out Surround
/dev/input/event10:	HDA Intel Line Out Front
/dev/input/event11:	HDA Intel Line
/dev/input/event12:	HDA Intel Rear Mic
/dev/input/event13:	HDA Intel Front Mic
/dev/input/event14:	HDA NVidia HDMI/DP,pcm=8
/dev/input/event15:	HDA NVidia HDMI/DP,pcm=7
/dev/input/event16:	HDA NVidia HDMI/DP,pcm=3
/dev/input/event17:	IR-receiver inside an USB DVB receiver
Select the device event number [0-17]: 3
# EVEMU 1.2
# Input device name: "Logitech USB Receiver"
# Input device ID: bus 0x03 vendor 0x46d product 0xc52e version 0x111
# Supported events:
#   Event type 0 (EV_SYN)
#     Event code 0 (SYN_REPORT)
#     Event code 1 (SYN_CONFIG)
#     Event code 2 (SYN_MT_REPORT)
#     Event code 3 (SYN_DROPPED)
#     Event code 4 (FF_STATUS_STOPPED)
#   Event type 1 (EV_KEY)
#     Event code 1 (KEY_ESC)
#     Event code 28 (KEY_ENTER)
#     Event code 74 (KEY_KPMINUS)
#     Event code 78 (KEY_KPPLUS)
#     Event code 103 (KEY_UP)
#     Event code 105 (KEY_LEFT)
#     Event code 106 (KEY_RIGHT)
#     Event code 108 (KEY_DOWN)
#     Event code 110 (KEY_INSERT)
#     Event code 111 (KEY_DELETE)
#     Event code 113 (KEY_MUTE)
#     Event code 114 (KEY_VOLUMEDOWN)
#     Event code 115 (KEY_VOLUMEUP)
#     Event code 116 (KEY_POWER)
#     Event code 119 (KEY_PAUSE)
#     Event code 128 (KEY_STOP)
#     Event code 130 (KEY_PROPS)
#     Event code 131 (KEY_UNDO)
#     Event code 133 (KEY_COPY)
#     Event code 134 (KEY_OPEN)
#     Event code 135 (KEY_PASTE)
#     Event code 136 (KEY_FIND)
#     Event code 137 (KEY_CUT)
#     Event code 138 (KEY_HELP)
#     Event code 139 (KEY_MENU)
#     Event code 140 (KEY_CALC)
#     Event code 142 (KEY_SLEEP)
#     Event code 143 (KEY_WAKEUP)
#     Event code 144 (KEY_FILE)
#     Event code 150 (KEY_WWW)
#     Event code 152 (KEY_COFFEE)
#     Event code 155 (KEY_MAIL)
#     Event code 156 (KEY_BOOKMARKS)
#     Event code 158 (KEY_BACK)
#     Event code 159 (KEY_FORWARD)
#     Event code 161 (KEY_EJECTCD)
#     Event code 163 (KEY_NEXTSONG)
#     Event code 164 (KEY_PLAYPAUSE)
#     Event code 165 (KEY_PREVIOUSSONG)
#     Event code 166 (KEY_STOPCD)
#     Event code 167 (KEY_RECORD)
#     Event code 168 (KEY_REWIND)
#     Event code 169 (KEY_PHONE)
#     Event code 172 (KEY_HOMEPAGE)
#     Event code 173 (KEY_REFRESH)
#     Event code 174 (KEY_EXIT)
#     Event code 176 (KEY_EDIT)
#     Event code 177 (KEY_SCROLLUP)
#     Event code 178 (KEY_SCROLLDOWN)
#     Event code 181 (KEY_NEW)
#     Event code 182 (KEY_REDO)
#     Event code 206 (KEY_CLOSE)
#     Event code 207 (KEY_PLAY)
#     Event code 208 (KEY_FASTFORWARD)
#     Event code 209 (KEY_BASSBOOST)
#     Event code 210 (KEY_PRINT)
#     Event code 212 (KEY_CAMERA)
#     Event code 216 (KEY_CHAT)
#     Event code 217 (KEY_SEARCH)
#     Event code 219 (KEY_FINANCE)
#     Event code 223 (KEY_CANCEL)
#     Event code 226 (KEY_MEDIA)
#     Event code 228 (KEY_KBDILLUMTOGGLE)
#     Event code 231 (KEY_SEND)
#     Event code 232 (KEY_REPLY)
#     Event code 233 (KEY_FORWARDMAIL)
#     Event code 234 (KEY_SAVE)
#     Event code 235 (KEY_DOCUMENTS)
#     Event code 241 (KEY_VIDEO_NEXT)
#     Event code 256 (BTN_0)
#     Event code 272 (BTN_LEFT)
#     Event code 273 (BTN_RIGHT)
#     Event code 274 (BTN_MIDDLE)
#     Event code 275 (BTN_SIDE)
#     Event code 276 (BTN_EXTRA)
#     Event code 277 (BTN_FORWARD)
#     Event code 278 (BTN_BACK)
#     Event code 279 (BTN_TASK)
#     Event code 280 ((null))
#     Event code 281 ((null))
#     Event code 282 ((null))
#     Event code 283 ((null))
#     Event code 284 ((null))
#     Event code 285 ((null))
#     Event code 286 ((null))
#     Event code 287 ((null))
#     Event code 353 (KEY_SELECT)
#     Event code 354 (KEY_GOTO)
#     Event code 358 (KEY_INFO)
#     Event code 362 (KEY_PROGRAM)
#     Event code 366 (KEY_PVR)
#     Event code 370 (KEY_SUBTITLE)
#     Event code 372 (KEY_ZOOM)
#     Event code 374 (KEY_KEYBOARD)
#     Event code 376 (KEY_PC)
#     Event code 377 (KEY_TV)
#     Event code 378 (KEY_TV2)
#     Event code 379 (KEY_VCR)
#     Event code 380 (KEY_VCR2)
#     Event code 381 (KEY_SAT)
#     Event code 383 (KEY_CD)
#     Event code 384 (KEY_TAPE)
#     Event code 386 (KEY_TUNER)
#     Event code 387 (KEY_PLAYER)
#     Event code 389 (KEY_DVD)
#     Event code 392 (KEY_AUDIO)
#     Event code 393 (KEY_VIDEO)
#     Event code 396 (KEY_MEMO)
#     Event code 397 (KEY_CALENDAR)
#     Event code 398 (KEY_RED)
#     Event code 399 (KEY_GREEN)
#     Event code 400 (KEY_YELLOW)
#     Event code 401 (KEY_BLUE)
#     Event code 402 (KEY_CHANNELUP)
#     Event code 403 (KEY_CHANNELDOWN)
#     Event code 405 (KEY_LAST)
#     Event code 408 (KEY_RESTART)
#     Event code 409 (KEY_SLOW)
#     Event code 410 (KEY_SHUFFLE)
#     Event code 416 (KEY_VIDEOPHONE)
#     Event code 417 (KEY_GAMES)
#     Event code 418 (KEY_ZOOMIN)
#     Event code 419 (KEY_ZOOMOUT)
#     Event code 420 (KEY_ZOOMRESET)
#     Event code 421 (KEY_WORDPROCESSOR)
#     Event code 422 (KEY_EDITOR)
#     Event code 423 (KEY_SPREADSHEET)
#     Event code 424 (KEY_GRAPHICSEDITOR)
#     Event code 425 (KEY_PRESENTATION)
#     Event code 426 (KEY_DATABASE)
#     Event code 427 (KEY_NEWS)
#     Event code 428 (KEY_VOICEMAIL)
#     Event code 429 (KEY_ADDRESSBOOK)
#     Event code 430 (KEY_MESSENGER)
#     Event code 432 (KEY_SPELLCHECK)
#     Event code 433 (KEY_LOGOFF)
#     Event code 439 (KEY_MEDIA_REPEAT)
#     Event code 442 (KEY_IMAGES)
#   Event type 2 (EV_REL)
#     Event code 0 (REL_X)
#     Event code 1 (REL_Y)
#     Event code 6 (REL_HWHEEL)
#     Event code 7 (REL_DIAL)
#     Event code 8 (REL_WHEEL)
#   Event type 3 (EV_ABS)
#     Event code 32 (ABS_VOLUME)
#       Value      0
#       Min        1
#       Max      652
#       Fuzz       0
#       Flat       0
#       Resolution 0
#   Event type 4 (EV_MSC)
#     Event code 4 (MSC_SCAN)
# Properties:
N: Logitech USB Receiver
I: 0003 046d c52e 0111
P: 00 00 00 00 00 00 00 00
B: 00 1f 00 00 00 00 00 00 00
B: 01 02 00 00 10 00 00 00 00
B: 01 00 44 00 00 80 d6 9e 00
B: 01 ed df 41 d9 fa 73 67 00
B: 01 00 c0 17 8b 94 0f 02 00
B: 01 01 00 ff ff 00 00 00 00
B: 01 00 00 00 00 46 44 54 bf
B: 01 2d f3 2f 07 ff 7f 83 04
B: 01 00 00 00 00 00 00 00 00
B: 01 00 00 00 00 00 00 00 00
B: 01 00 00 00 00 00 00 00 00
B: 01 00 00 00 00 00 00 00 00
B: 01 00 00 00 00 00 00 00 00
B: 02 c3 01 00 00 00 00 00 00
B: 03 00 00 00 00 01 00 00 00
B: 04 10 00 00 00 00 00 00 00
B: 05 00 00 00 00 00 00 00 00
B: 11 00 00 00 00 00 00 00 00
B: 12 00 00 00 00 00 00 00 00
B: 15 00 00 00 00 00 00 00 00
B: 15 00 00 00 00 00 00 00 00
A: 20 1 652 0 0 0
Comment 11 jameshudon+bugzilla 2013-11-26 17:21:56 UTC
I have the same problem: all I see in the settings panel are "Primary Button" and "Double-click", no sensitivity options...

$ xinput list
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ Microsoft Microsoft® 2.4GHz Transceiver v6.0	id=14	[slave  pointer  (2)]
⎜   ↳ Microsoft Microsoft® 2.4GHz Transceiver v6.0	id=16	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Video Bus                               	id=7	[slave  keyboard (3)]
    ↳ Sleep Button                            	id=8	[slave  keyboard (3)]
    ↳             Logitech              Logitech Z205  	id=9	[slave  keyboard (3)]
    ↳ Integrated Camera                       	id=10	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=11	[slave  keyboard (3)]
    ↳ ThinkPad Extra Buttons                  	id=12	[slave  keyboard (3)]
    ↳ ACPI Virtual Keyboard Device            	id=13	[slave  keyboard (3)]
    ↳ Microsoft Microsoft® 2.4GHz Transceiver v6.0	id=15	[slave  keyboard (3)]

$ lsusb
Bus 002 Device 004: ID 045e:0745 Microsoft Corp. Nano Transceiver v1.0 for Bluetooth
Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 005: ID 17ef:480d Lenovo Integrated Webcam [R5U877]
Bus 001 Device 006: ID 0a5c:217f Broadcom Corp. BCM2045B (BDC-2.1)
Bus 001 Device 004: ID 147e:2016 Upek Biometric Touchchip/Touchstrip Fingerprint Sensor
Bus 001 Device 003: ID 046d:0a19 Logitech, Inc. 
Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Comment 12 Bastien Nocera 2015-04-10 15:56:46 UTC
Let us know whether the same problem happens with 3.16, and a newer distribution. The problem should have been fixed by us using libinput-based Xorg driver (or libinput directly in Wayland).
Comment 13 Stephen 2016-02-23 15:16:53 UTC
Seeing the same issue on 3.20 (Fedora 23) with a Logitech Deluxe 650 Cordless Desktop (keyboard & mouse combo with cabled USB receiver) - no speed/acceleration options for the mouse.

$ xinput list
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ Logitech USB Receiver                   	id=10	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Power Button                            	id=7	[slave  keyboard (3)]
    ↳ Sleep Button                            	id=8	[slave  keyboard (3)]
    ↳ Logitech USB Receiver                   	id=9	[slave  keyboard (3)]
    ↳ Logitech USB Receiver                   	id=11	[slave  keyboard (3)]

$ lsusb
...
Bus 001 Device 004: ID 046d:c517 Logitech, Inc. LX710 Cordless Desktop Laser

(I'm guessing the receiver is the same for many sets, or the VID/PID is shared).
Comment 14 Peter Hutterer 2016-02-24 03:59:44 UTC
what's the output of xinput list-props 10? (the mouse receiver device)
Comment 15 Stephen 2016-02-24 16:05:21 UTC
$ xinput list-props 10
Device 'Logitech USB Receiver':
	Device Enabled (139):	1
	Coordinate Transformation Matrix (141):	1.000000, 0.000000, 0.000000, 0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
	libinput Accel Speed (275):	1.000000
	libinput Accel Speed Default (276):	0.000000
	libinput Accel Profiles Available (277):	1, 1
	libinput Accel Profile Enabled (278):	1, 0
	libinput Accel Profile Enabled Default (279):	1, 0
	libinput Natural Scrolling Enabled (280):	0
	libinput Natural Scrolling Enabled Default (281):	0
	libinput Send Events Modes Available (259):	1, 0
	libinput Send Events Mode Enabled (260):	0, 0
	libinput Send Events Mode Enabled Default (261):	0, 0
	libinput Left Handed Enabled (282):	0
	libinput Left Handed Enabled Default (283):	0
	libinput Scroll Methods Available (284):	0, 0, 1
	libinput Scroll Method Enabled (285):	0, 0, 0
	libinput Scroll Method Enabled Default (286):	0, 0, 0
	libinput Button Scrolling Button (287):	2
	libinput Button Scrolling Button Default (288):	274
	libinput Middle Emulation Enabled (289):	0
	libinput Middle Emulation Enabled Default (290):	0
	Device Node (262):	"/dev/input/event4"
	Device Product ID (263):	1133, 50455
	libinput Drag Lock Buttons (291):	<no items>
	libinput Horizonal Scroll Enabled (264):	1


Also, for reference:


$ xinput list-props 9
Device 'Logitech USB Receiver':
	Device Enabled (139):	1
	Coordinate Transformation Matrix (141):	1.000000, 0.000000, 0.000000, 0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
	libinput Send Events Modes Available (259):	1, 0
	libinput Send Events Mode Enabled (260):	0, 0
	libinput Send Events Mode Enabled Default (261):	0, 0
	Device Node (262):	"/dev/input/event3"
	Device Product ID (263):	1133, 50455
	libinput Horizonal Scroll Enabled (264):	0


$ xinput list-props 11
Device 'Logitech USB Receiver':
	Device Enabled (139):	1
	Coordinate Transformation Matrix (141):	1.000000, 0.000000, 0.000000, 0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
	libinput Accel Speed (275):	0.000000
	libinput Accel Speed Default (276):	0.000000
	libinput Accel Profiles Available (277):	1, 1
	libinput Accel Profile Enabled (278):	1, 0
	libinput Accel Profile Enabled Default (279):	1, 0
	libinput Natural Scrolling Enabled (280):	0
	libinput Natural Scrolling Enabled Default (281):	0
	libinput Send Events Modes Available (259):	1, 0
	libinput Send Events Mode Enabled (260):	0, 0
	libinput Send Events Mode Enabled Default (261):	0, 0
	libinput Left Handed Enabled (282):	0
	libinput Left Handed Enabled Default (283):	0
	libinput Scroll Methods Available (284):	0, 0, 1
	libinput Scroll Method Enabled (285):	0, 0, 0
	libinput Scroll Method Enabled Default (286):	0, 0, 0
	libinput Button Scrolling Button (287):	2
	libinput Button Scrolling Button Default (288):	274
	libinput Middle Emulation Enabled (289):	0
	libinput Middle Emulation Enabled Default (290):	0
	Device Node (262):	"/dev/input/event4"
	Device Product ID (263):	1133, 50455
	libinput Horizonal Scroll Enabled (264):	0


Strangely (?) 10 and 11 are *almost* identical:


$ diff <(xinput list-props 10) <(xinput list-props 11)
4c4
< 	libinput Accel Speed (275):	1.000000
---
> 	libinput Accel Speed (275):	0.000000
25,26c25
< 	libinput Drag Lock Buttons (291):	<no items>
< 	libinput Horizonal Scroll Enabled (264):	1
---
> 	libinput Horizonal Scroll Enabled (264):	0
Comment 16 Peter Hutterer 2016-02-25 01:22:39 UTC
this may actually have to do with your specific device. Please file a freedesktop.org bug against xorg component input/libinput, attach an evemu-describe of any device the receiver creates. You can assign the bug to me.
Comment 17 Stephen 2016-02-25 20:27:23 UTC
As in model, or a one-off problem with my actual device? I do see pointer acceleration options for other mice (which aren't part of receiver+KB+mouse kits).

I've put aside the set now anyway as I was only using it temporarily for a new PC till I got something better; I'll wake this bug up if/when I have it plugged in again and can run evemu-describe etc.
Comment 18 Peter Hutterer 2016-02-29 03:27:00 UTC
(In reply to Stephen from comment #17)
> As in model, or a one-off problem with my actual device? I do see pointer
> acceleration options for other mice (which aren't part of receiver+KB+mouse
> kits).

the libinput xorg driver splits it up into several devices, that's where the issue may stem from.
Comment 19 André Klapper 2021-06-09 16:06:11 UTC
GNOME is going to shut down bugzilla.gnome.org in favor of gitlab.gnome.org.
As part of that, we are mass-closing older open tickets in bugzilla.gnome.org
which have not seen updates for a longer time (resources are unfortunately
quite limited so not every ticket can get handled).

If you can still reproduce the situation described in this ticket in a recent
and supported software version, then please follow
  https://wiki.gnome.org/GettingInTouch/BugReportingGuidelines
and create a new bug report at
  https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/

Thank you for your understanding and your help.