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Bug 664375 - Yahoo account fails to login
Yahoo account fails to login
Status: RESOLVED NOTABUG
Product: empathy
Classification: Core
Component: Accounts
3.2.x
Other Linux
: Normal normal
: ---
Assigned To: empathy-maint
empathy-maint
Depends on:
Blocks:
 
 
Reported: 2011-11-19 11:13 UTC by Bilal Shahid
Modified: 2012-01-12 13:13 UTC
See Also:
GNOME target: ---
GNOME version: ---

Attachments
haze's log (81.72 KB, text/x-log)
2011-11-26 00:01 UTC, Bilal Shahid 		Details

Description Bilal Shahid 2011-11-19 11:13:14 UTC 
Originally reported at:
  https://bugs.launchpad.net/bugs/891811

Ever since installing 11.10 I cannot login to my Yahoo account.  I've deleted and recreated the account several times, each time getting the same problem.  After trying for several seconds Empathy says "Connection can't be established" with no further information.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: empathy 3.2.0.1-0ubuntu1.1
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
Date: Thu Nov 17 12:40:25 2011
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)
Comment 1 Guillaume Desmottes 2011-11-22 10:16:32 UTC 
Can you please attach haze's logs? You can get them from the help-debug menu.
Comment 2 Bilal Shahid 2011-11-26 00:01:53 UTC 
Created attachment 202160 [details]
haze's log

here is the log file.
Comment 3 Guillaume Desmottes 2011-11-28 08:33:01 UTC 
See

purple/connection-MESSAGE: 11/26/2011 04:59:26.10323: Connection error on 0x8daab38 (reason: 1 description: Error 1013: The username you have entered is invalid.  The most common cause of this error is entering your email address instead of your Yahoo! ID.)

What did you enter as ID?
Comment 4 Bilal Shahid 2011-11-28 10:17:12 UTC 
i have entered my yahoo account.
bil21alss@yahoo.com
Comment 5 Guillaume Desmottes 2011-11-28 11:33:14 UTC 
So yeah, try using your Yahoo ID instead as suggested.
Comment 6 Bilal Shahid 2011-12-02 11:43:23 UTC 
es that works thanks