GNOME Bugzilla – Bug 637889
[windows] Does not End Process after Right Click --> Quit from Tray Icon
Last modified: 2011-03-10 10:07:01 UTC
I have just recently discovered this problem with the newest version of Ekiga on Windows 7. Whenever I Right Click on the Tray Icon of Ekiga and Choose "Quit", the program will not end its process. This issue is very critical. Because if Ekiga can not quit, whenever the users start the program again, their account will not be registered (Transport error). The reason is ekiga.exe is still running and connect to port 5060, which blocks the "second" ekiga process from registering to server. Therefore, if ekiga.exe is started the second time, it will not be able to connect to ekiga.net. The only way to solve this is to "End Process" in the Task Manager, which is not familiar at all with beginner user. I have encountered this problem a lot in the past and I know lots of Ekiga users do too. I hope Ekiga Developers will soon find the way to solve this. Please look at the attachment files for more information.
Created attachment 176954 [details] Ekiga can not register after starting again!!!
Created attachment 176955 [details] Ekiga still runs after hitting "Quit"
Created attachment 176956 [details] First Start - Ekiga still works fine!
Here it works. Please give us the debug output (-d 4, see wiki for how to do it) when you close ekiga from menu and from tray icon.
Created attachment 176975 [details] ekiga-stderr.txt (when closing ekiga from tray icon)
That is what I got from closing ekiga from tray icon. Please download the attachment...
And the output when it works?
Sorry I forgot... Please download the attachment ekiga-stderr (2)
Created attachment 176981 [details] ekiga-stderr (2) - when ekiga works fine!!
As I have expected, these outputs do not give anything useful. Could you try the latest version, to see if it is fixed? Get it at http://eugen.dedu.free.fr/ekiga-setup-3.3.1-git-51_gdc604df.exe . Elsewhere, please be patient until a debugging method for Windows is made working.
The debugging method works now. In order to fix the crash you see, please download http://eugen.dedu.free.fr/ekiga-setup-3.3.1-git-64_gb8c9352-debug.exe. If the crash is still there, please send us the stacktrace, it is very simple to obtain it, as shown at http://wiki.ekiga.org/index.php/Debugging_Ekiga#How_to_get_a_stack_backtrace_from_a_crash .
Please feel free to reopen this bug if you can reproduce with ekiga 3.3.1 and provide the information asked for. Thanks!