GNOME Bugzilla – Bug 768983
Can't add any imap account
Last modified: 2017-09-14 19:44:47 UTC
Hello, I'm on Fedora 24 and I can't add any imap account (GOA / add / other / imap and smtp) I have this error with one account (mailoo.org) "Server does not support PLAIN" but it's supposed to be fixed (https://bugzilla.gnome.org/show_bug.cgi?id=720262) and with my Gmail account it seem to hang indefinitely when I try to add it. Is there a bug or a problem in Fedora 24 ? What info should I provide to fix this ? Thanks !
Please see https://wiki.gnome.org/Projects/GnomeOnlineAccounts/Debugging and report back. Thanks!
I don't know if I did it right. This is what I did : G_MESSAGES_DEBUG=all /usr/libexec/goa-identity-service & G_MESSAGES_DEBUG=all /usr/libexec/goa-daemon --replace & Then I tried to connect with the mailoo imap account: oct. 16 00:12:31 Desktop gnome-control-center.desktop[10071]: (gnome-control-center:10071): GoaBackend-WARNING **: goa_mail_auth_run() failed: Le serveur ne prend pas en charge PLAIN (goa-error-quark, 1) oct. 16 00:12:00 Desktop dbus-daemon[1201]: [session uid=1000 pid=1201] Successfully activated service 'org.gnome.OnlineAccounts' oct. 16 00:12:00 Desktop org.gnome.OnlineAccounts[1201]: goa-daemon-Message: goa-daemon version 3.20.4 starting oct. 16 00:12:00 Desktop dbus-daemon[1201]: [session uid=1000 pid=1201] Activating service name='org.gnome.OnlineAccounts' requested by ':1.887' (uid=1000 pid=10071 comm="gnome-control-center --overview ") oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): DFP-1: 165.0 MHz maximum pixel clock oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): DFP-1: Internal TMDS oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): DFP-1: disconnected oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): BenQG2222HDL (DFP-0): 330.0 MHz maximum pixel clock oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): BenQG2222HDL (DFP-0): Internal TMDS oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): BenQG2222HDL (DFP-0): connected oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): CRT-1: 400.0 MHz maximum pixel clock oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): CRT-1: disconnected oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): CRT-0: 400.0 MHz maximum pixel clock oct. 16 00:11:59 Desktop /usr/libexec/gdm-x-session[1179]: (--) NVIDIA(GPU-0): CRT-0: disconnected oct. 16 00:11:57 Desktop org.gnome.Shell.desktop[1263]: (gnome-shell:1263): St-WARNING **: Ignoring length property that isn't a number at line 709, col 24 oct. 16 00:11:49 Desktop PackageKit[1026]: search-file transaction /547_eaceaacb from uid 1000 finished with success after 3809ms oct. 16 00:11:45 Desktop org.gnome.Identity[1201]: (process:10007): libgoaidentity-WARNING **: GoaKerberosIdentityManager: Using polling for change notification for credential cache type 'KEYRING' oct. 16 00:11:45 Desktop dbus-daemon[1201]: [session uid=1000 pid=1201] Successfully activated service 'org.gnome.Identity' oct. 16 00:11:45 Desktop org.gnome.OnlineAccounts[1201]: goa-daemon-Message: goa-daemon version 3.20.4 exiting oct. 16 00:11:45 Desktop dbus-daemon[1201]: [session uid=1000 pid=1201] Activating service name='org.gnome.Identity' requested by ':1.883' (uid=1000 pid=9985 comm="/usr/libexec/goa-daemon --replace ")
I hope that can be fixed. Thanks !
[offtopic] (In reply to jeremy9856 from comment #3) > I hope that can be fixed. Thanks ! @jeremy9856: Everybody hopes that everything can be fixed... Please refrain from adding such comments: They create mail notifications that someone has to read and they don't add anything substantial to the ticket. Thank you.
Jeremy, could you please provide me with a few more details? Adding an IMAP and SMTP account has two broad steps - IMAP settings and SMTP settings. Which of those two are not working? The easiest option would be for me to have access to a mailoo.org account, but sadly they seem to have temporarily disabled new registrations: https://www.mailoo.org/inscription.php (In reply to jeremy9856 from comment #2) > I don't know if I did it right. This is what I did : > > G_MESSAGES_DEBUG=all /usr/libexec/goa-identity-service & > G_MESSAGES_DEBUG=all /usr/libexec/goa-daemon --replace & Since the UI for adding a new account is provided by gnome-control-center, it is more relevant to get the logs from: $ G_MESSAGES_DEBUG=all gnome-control-center
Created attachment 353894 [details] mailoo
Hello, Here is the output of G_MESSAGES_DEBUG=all gnome-control-center when I try to add a mailoo account. I have the message "Server does not support PLAIN" on IMAP part (see screenshot). (gnome-control-center:6992): Gtk-DEBUG: Connecting to session manager (gnome-control-center:6992): GoaBackend-DEBUG: Loading all providers: (gnome-control-center:6992): GoaBackend-DEBUG: - google (gnome-control-center:6992): GoaBackend-DEBUG: - owncloud (gnome-control-center:6992): GoaBackend-DEBUG: - facebook (gnome-control-center:6992): GoaBackend-DEBUG: - flickr (gnome-control-center:6992): GoaBackend-DEBUG: - windows_live (gnome-control-center:6992): GoaBackend-DEBUG: - pocket (gnome-control-center:6992): GoaBackend-DEBUG: - foursquare (gnome-control-center:6992): GoaBackend-DEBUG: - exchange (gnome-control-center:6992): GoaBackend-DEBUG: - imap_smtp (gnome-control-center:6992): GoaBackend-DEBUG: - kerberos (gnome-control-center:6992): GoaBackend-DEBUG: activated kerberos provider (gnome-control-center:6992): GoaBackend-DEBUG: < * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE STARTTLS LOGIN IDLE] perdition ready on 172.16.0.11 0002df31 (gnome-control-center:6992): GoaBackend-DEBUG: > A001 CAPABILITY (gnome-control-center:6992): GoaBackend-DEBUG: < * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE STARTTLS LOGIN IDLE (gnome-control-center:6992): GoaBackend-DEBUG: < A001 OK CAPABILITY (gnome-control-center:6992): GoaBackend-DEBUG: > A001 STARTTLS (gnome-control-center:6992): GoaBackend-DEBUG: < A001 OK Begin TLS negotiation now (gnome-control-center:6992): GoaBackend-DEBUG: > A001 CAPABILITY (gnome-control-center:6992): GoaBackend-DEBUG: < * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE LOGIN IDLE (gnome-control-center:6992): GoaBackend-WARNING **: goa_mail_auth_run() failed: Server does not support PLAIN (goa-error-quark, 1) Thanks !
By the way the mailoo account, like all my mail account, work perfectly well in evolution.
Adding a Google account seem to work now !