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Bug 759038 - the menu "Software Sources" and "About" is disappear sometimes
the menu "Software Sources" and "About" is disappear sometimes
Status: RESOLVED FIXED
Product: gnome-software
Classification: Applications
Component: General
3.18.x
Other Linux
: Normal normal
: ---
Assigned To: GNOME Software maintainer(s)
GNOME Software maintainer(s)
Depends on:
Blocks:
 
 
Reported: 2015-12-04 18:18 UTC by qqke6wd9k
Modified: 2016-08-15 08:43 UTC
See Also:
GNOME target: ---
GNOME version: ---


Description qqke6wd9k 2015-12-04 18:18:57 UTC 
It is a case of using the menu at next to the "Activities" in the upper left corner of the screen,

It is a case of that I have been launch multiple applications (for example "Software" and "Rhythmbox"), and if it is a cese of that I open the new window of each application by using the menu bar. 


* procedure of my case

If the window of "Software Sources" and "About" is open, a few new windows of  "Software" is open,
and then if I go another-application(for example Rhythmbox ) and I open the new window by using the another application's menu ( If at Rhythmbox, using "Preference" or "About" ),
and a few new window of the another application is open,
and then if  go back to "Sottware"-Application,
then sometimes "Sottware"-aplication is Freeze.

If I do force-quit "Sottware"-application by using a side-bar,
then sometimes the menu of "Software Sources" and "About" is disappear.
Comment 1 qqke6wd9k 2015-12-06 11:47:52 UTC 
Also the movement of the "Installed update" and "Software Sources", the similar freeze has occurred."Installed update"that had been started earlier froze.
After starting "Software" again, the menu  "Software Sources" and "About" are lost. The menu has only "quit".
Comment 2 qqke6wd9k 2015-12-06 11:56:37 UTC 
Moreover, after the resumption of "Software" from the first freeze,  I can not quit the "Software" even if I press the "quit" in the menu.
Comment 3 Rafal Luzynski 2015-12-08 23:49:23 UTC 
I confirm that the problem exists. How to repeat:

1. Open the GNOME Software.
2. Open the About box (app menu → About).
3. Choose: app menu → Quit. The app window disappears. Note that in fact it is just hidden, the GNOME Software still works.
4. Click the Software icon again. The window appears but it does not work.

It looks like the About box is restored and grabs the keyboard and mouse focus but it is invisible. I am not sure if it is really not shown or just obscured by the main window. The same bug occurs if you choose the Sources dialog box.

There is a simple workaround: press the Esc key and the application starts working normally.

Another issue is that one can open multiple dialog boxes. It should be impossible, or at most it should be possible to open one About box and one Sources box. The next click should just bring the existing dialog box to the top. Now you can click About and Sources many times and each click opens a new instance of the box which is IMHO not correct.

But I have not seen the About and Sources menu items disappear.

See also: bug 746280.
Comment 4 Richard Hughes 2016-02-22 16:45:11 UTC 
This is very similar to https://bugzilla.gnome.org/show_bug.cgi?id=761849
Comment 5 Richard Hughes 2016-08-15 08:43:26 UTC 
Fixed in 3.22 I think, thanks for an interesting bug :)