---- Reported by shotwell-maint@gnome.bugs 2013-11-10 16:29:00 -0800 ----

Original Redmine bug id: 7679
Original URL: http://redmine.yorba.org/issues/7679
Searchable id: yorba-bug-7679
Original author: Michael Gratton
Original description:

Shotwell 0.15 is refusing to import MPEG4 videos that were shot on my HTC One
X phone. On importing the directory containing 12 such videos and nothing
else, the message "12 non-image files skipped." is reported with a Save
Details button, and and on saving the details, the following is reported:

> /home/mjg/incoming/100MEDIA/VIDEO0001.mp4

error message:

I.e. a blank error message for every video.

I don't think this is related to 6062, since I don't see any of those
GStreamer errors on the console.

I'm running Ubuntu 13.10 64-bit, using the GNOME3 staging PPA. Totem can play
the videos fine, and both Shotwell and Totem are linked against GStreamer 1.0,
so it might not be a GStreamer issue.

Related issues:
related to shotwell - 6062: Shotwell fails to import mp4 files (Fixed)



---- Additional Comments From shotwell-maint@gnome.bugs 2013-11-14 16:26:00 -0800 ----

### History

####

#1

Updated by Jim Nelson 8 days ago

  * **Category** set to _import_
  * **Status** changed from _Open_ to _Need Information_

If you run Shotwell according to this page
(http://redmine.yorba.org/projects/shotwell/wiki/ReportingABug#Additional-
information) you should get some log output as you import. Can you add that
here?

####

#2

Updated by Michael Gratton 8 days ago

  * **File** signature.asc added

On 14/11/13 12:30, redmine@redmine.yorba.org wrote:

> If you run Shotwell according to this page

(http://redmine.yorba.org/projects/shotwell/wiki/ReportingABug#Additional-
information)

you should get some log output as you import. Can you add that

here?

Running "SHOTWELL_LOG=1 shotwell" to obtain the log file, the relevant

part when I try to import one video by drag and drop is:

> L 5891 2013-11-14 14:54:02 [DBG] LibraryWindow.vala:979: failed to retrieve
SelectionData

L 5891 2013-11-14 14:54:06 [WRN] BatchImport.vala:1381: Import failure
/home/mjg/incoming/100MEDIA/VIDEO0001.mp4: Not an image file

L 5891 2013-11-14 14:54:07 [DBG] Page.vala:133: Page Importing... Destroyed

When I import using using File > Import From Folder, then only the last

line above is printed, but a dialog with a different message pops up:

"No photos or videos imported."

Do you want the full log attached?

--   
⊨ Michael Gratton, Percept Wrangler.

⚙ <http://mjog.vee.net/>

####

#3

Updated by Jim Nelson 7 days ago

In Nautilus, right-click on the file and choose Properties. One of the fields
is Type. What does it say for that video file?

####

#4

Updated by Michael Gratton 7 days ago

  * **File** signature.asc added

On 15/11/13 09:02, redmine@redmine.yorba.org wrote:

> In Nautilus, right-click on the file and choose Properties. One of

the fields is Type. What does it say for that video file?

"MPEG-4 video (video/mp4)"

--   
⊨ Michael Gratton, Percept Wrangler.

⚙ <http://mjog.vee.net/>



--- Bug imported by chaz@yorba.org 2013-11-25 21:59 UTC  ---

This bug was previously known as _bug_ 7679 at http://redmine.yorba.org/show_bug.cgi?id=7679
Imported an attachment (id=262685)
Imported an attachment (id=262686)

Unknown version " in product shotwell. 
   Setting version to "!unspecified".
Unknown milestone "unknown in product shotwell. 
   Setting to default milestone for this product, "---".
Setting qa contact to the default for this product.
   This bug either had no qa contact or an invalid one.
Resolution set on an open status.
   Dropping resolution