GNOME Bugzilla – Bug 665415
Empathy is not working behind the proxy servers in Ubuntu 11.10
Last modified: 2011-12-14 10:19:03 UTC
Originally reported at: https://bugs.launchpad.net/bugs/893031 Empathy is unable to connect behind the proxy servers whatever way we try. It doesn't utilize the proxy settings given globally to the system. There is no proxy option in the program also. I tried connecting to empathy from Ubuntu 11.10 in three systems behind a proxy server and in all cases it failed. I tried all of the following but none worked: 1. Changing settings with gconf-editor ( Walk down the tree to system -> http_proxy . Search for use_http_proxy and check it. ) Even after doing that there is no change in behaviour of empathy 2. gksudo gedit /etc/bash.bashrc export http_proxy=http://proxyhost:port/ export ftp_proxy=http://proxyhost:port/ save and exit This also didnt help anything 3. Using tsocks and editing its config files also. In that case the result was: "tsocks dbus-launch empathy" fails to retrieve the accounts list. "tsocks empathy" launches empathy, but it is unable to connect.. using ubuntu 11.10.
What kind of account are you trying to connect?
I am trying to connect the following chat accounts: 1. google talk 2. msn/live/hotmail 3. yahoo 4. facebook
The same problem I am having with Ubuntu-one also.I am unable to use the ubuntu-one behind a proxy server.
I'm not an Ubuntu user, can you check that your installation of libproxy is correct and works ?
How can I check that? apt-get is working behind a proxy.
I think you'll get more help from the Ubuntu team with that part. Here's the step you should do: 1. List the libproxy packages installed You should have Mozilla JavaScript, Network Manager, Gnome support and the proxy tools installed. 2. Configure a manual or automatic proxy (don't forget to set the mode) 3. Check you config using proxy tools This can be done by running "proxy https://aserver.com:443". You can have more output by setting _PX_DEBUG=1 and _MM_DEBUG=1. This command should return you proxy setings in the form of 1 or more URI. If it returns direct:// and you certain you have set a HTTPS proxy server, your installation of libproxy is most likely broken, this should be reported to the Ubuntu team. For more details on how to do all those steps, ask the Ubuntu team as they know how their packaging tools works. Take note that Gabble/Google uses the SECURE_PROXY settings (which is the settings used for HTTPS and not the HTTP_PROXY).
Created attachment 202924 [details] Screenshot of proxy
1. The libproxy packages are : libproxy0 (Version: 0.3.1-2ubuntu6) python-libproxy (Version: 0.3.1-2ubuntu6) 2. manual proxy is configured already Added as attachment 3 [details]. I didnt understand
(In reply to comment #8) > 1. The libproxy packages are : > libproxy0 (Version: 0.3.1-2ubuntu6) This version of libproxy is not supported anymore by the libproxy folks. Also the UI looks like the Gnome 3 one, is this writing into DConf (which is not supported by older libproxy, because Gnome 3 did not exist). 0.4.7 is the current version. This is definitely an Ubuntu bug which has nothing to do with Empathy. Looks like I'm not authorized to do so, but I would normally mark this bug as not our bug.
(In reply to comment #9) > This version of libproxy is not supported anymore by the libproxy folks. Also > the UI looks like the Gnome 3 one, is this writing into DConf (which is not The UI is unity, the default in Ubuntu 11.10. > supported by older libproxy, because Gnome 3 did not exist). 0.4.7 is the > current version. This is definitely an Ubuntu bug which has nothing to do with So where should the bug be posted? It was posted here: https://bugs.launchpad.net/bugs/893031 What other packages should it be marked with? > Empathy. Looks like I'm not authorized to do so, but I would normally mark this > bug as not our bug. Empathy doesn't seem to have any documented configuration options to set the proxy for the program. Is that not an empathy bug?
(In reply to comment #9) The bug was originally posted at https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/893031 The UI is not Gnome 3. It is unity.The normal programs of ubuntu like apt-get, synaptic, software-center, google chrome are working behind the proxy. Empathy has no option to set proxy. It doesnt use the system wide proxy also. Is that not an empathy bug?
As Nicolas said, the first step would be for Ubuntu to update their proxy lib. We can't do much debugging this issue while this hasn't been fixed.
So where should be report the bug? Which package should be marked in that case?
To Ubuntu, they should update their libproxy packages.