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Bug 660768 - Empathy don't pick up call for SIP account
Empathy don't pick up call for SIP account
Status: RESOLVED NOTGNOME
Product: empathy
Classification: Core
Component: VoIP
3.2.x
Other Linux
: Normal blocker
: ---
Assigned To: empathy-maint
Depends on:
Blocks:
 
 
Reported: 2011-10-03 10:06 UTC by Jose Illescas Perez
Modified: 2011-10-13 16:44 UTC
See Also:
GNOME target: ---
GNOME version: ---

Attachments
Mission Control log (11.70 KB, text/x-log)
2011-10-13 07:11 UTC, Jose Illescas Perez 		Details
Sofiasip log (5.66 KB, text/x-log)
2011-10-13 07:12 UTC, Jose Illescas Perez 		Details

Description Jose Illescas Perez 2011-10-03 10:06:01 UTC 
Hello,

I've a problem with Empathy with SIP. The problem occurs also in the previous version of Empathy 3.0.

When I receive a call for my SIP account, it appears the notification in desktop for pick up or reject.

I click in pick up, but don't pick up. The call is lost.

Best regards.
Comment 1 André Klapper 2011-10-03 15:37:02 UTC 
Do other SIP clients work, like Ekiga?
Comment 2 Jose Illescas Perez 2011-10-04 06:36:43 UTC 
Yes, Ekiga works and Twinkle too.

Empathy works well for making calls, but, don't work for receive. Don't pick up.

Regards.
Comment 3 Guillaume Desmottes 2011-10-12 14:25:36 UTC 
Which distribution are you using and which SIP service?

Could you please attach mission-control and telepathy-sofiasip logs when accepting a call? You can get them from the help -> debug menu.
Comment 4 Jose Illescas Perez 2011-10-13 07:11:14 UTC 
I'm using Arch Linux with GNOME 3.2. The SIP service is Cisco Unified Communication Manager 7.1.5.

I attach logs for mission-control and telepathy-sofiasip.

Best regards.
Comment 5 Jose Illescas Perez 2011-10-13 07:11:48 UTC 
Created attachment 198913 [details]
Mission Control log
Comment 6 Jose Illescas Perez 2011-10-13 07:12:20 UTC 
Created attachment 198914 [details]
Sofiasip log
Comment 7 Guillaume Desmottes 2011-10-13 16:44:57 UTC 
The channel is handled by empathy-av but telepathy-sofiasip closes it.

This looks suspicious:

tpsip/media-channel-WARNING: 13/10/11 09:06:59.403124: priv_session_respond: cannot respond with a valid SDP answer, were all streams closed?

Could you please open a telepathy-sofiasip bug on bugs.freedesktop with those logs?