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Bug 568743 - reading HTML email: "Formatting message(...)" hang in preview pane
reading HTML email: "Formatting message(...)" hang in preview pane
Status: RESOLVED DUPLICATE of bug 361145
Product: evolution
Classification: Applications
Component: BugBuddyBugs
2.28.x (obsolete)
Other All
: Normal normal
: ---
Assigned To: Evolution Triage Team
Evolution QA team
Depends on:
Blocks:
 
 
Reported: 2009-01-22 19:02 UTC by johnathan.hegge
Modified: 2010-03-26 19:31 UTC
See Also:
GNOME target: ---
GNOME version: 2.27/2.28


Attachments
message body, part of header (9.52 KB, text/plain)
2009-01-22 21:25 UTC, johnathan.hegge
Details
email, which hangs preview pane (4.87 KB, application/octet-stream)
2009-02-26 09:21 UTC, vladimir.naprstek
Details

Description johnathan.hegge 2009-01-22 19:02:56 UTC
reading HTML email, I'm seeing the old "Formatting message(...)" hang in the preview pane.  


Distribution: Fedora release 10 (Cambridge)
Gnome Release: 2.24.2 2008-11-25 (Red Hat, Inc)
BugBuddy Version: 2.24.2
Comment 1 André Klapper 2009-01-22 20:11:02 UTC
Does this happen with one specific email?
Comment 2 johnathan.hegge 2009-01-22 21:24:34 UTC
I had seen this with only one particular email (sent repeatedly, spam-ish), but today it occurred with a new email (also a sales pitch).  

I opened the source of the email, I'll attach a portion of the message. 
Comment 3 johnathan.hegge 2009-01-22 21:25:19 UTC
Created attachment 127039 [details]
message body, part of header
Comment 4 vladimir.naprstek 2009-02-26 09:18:55 UTC
I have the same problem. 
OS: Linux (debian testing),
version:
evolution                        2.22.3.1-1
evolution-common                 2.22.3.1-1
evolution-data-server            2.22.3-1.1
evolution-data-server-common     2.22.3-1.1
evolution-exchange               2.22.3.dfsg-1
evolution-plugins                2.22.3.1-1
evolution-webcal                 2.21.92-1

I am using exchange connector only, no other accounts. 

It happens only, when incoming e-mail is in HTML. Often with anchors with images as a content (but not only that). But not all such e-mail hangs preview pane. I suspect e-mail with broken syntax. And, when I this message delete, in "deleted" directory is displayed OK without error.

Only evolution --force-shutdown and restart application helps. Closing and reopen preview pane does not help.

I have one message, I try to upload it. (and, according to w3c checker it is invalid).

Regards, Vladimir 
Comment 5 vladimir.naprstek 2009-02-26 09:21:00 UTC
Created attachment 129549 [details]
email, which hangs preview pane
Comment 6 Akhil Laddha 2009-12-29 10:51:45 UTC
Message attached in comment#5 renders properly in 2.28.c. I don't get 'formatting message ..' in status bar

Could you please confirm if this bug is still happening at your end ? Please try in 2.28.x or later and report back, thanks.
Comment 7 vladimir.naprstek 2009-12-30 07:18:46 UTC
(In reply to comment #6)
> Message attached in comment#5 renders properly in 2.28.c. I don't get
> 'formatting message ..' in status bar
> 
> Could you please confirm if this bug is still happening at your end ? Please
> try in 2.28.x or later and report back, thanks.

Sorry, it happened 10min ago. But in this version it is more occasional.
Unfortunately I erased the mail which hanged preview pane.

versions I am using (debian testing):
ii  evolution                       2.28.1-2
ii  evolution-common                2.28.1-2
ii  evolution-data-server           2.28.1-1
ii  evolution-data-server-common    2.28.1-1
ii  evolution-exchange              2.28.1-1
ii  evolution-plugins               2.28.1-2
ii  evolution-webcal                2.28.0-1
Comment 8 vladimir.naprstek 2009-12-30 07:21:12 UTC
I am using microsoft exchange as a mail server. It may influence...
Comment 9 Akhil Laddha 2009-12-30 07:37:48 UTC
Next time if you find any such mail, could you please disable preview pane on start up i.e. start evolution from terminal by command "evolution --disable-preview" and save the message, remove confidential information and attach in bug here, thanks.
Comment 10 vladimir.naprstek 2010-01-07 09:13:14 UTC
Until now I haven't such problem. But I received upgrade. Now I am using newer version:
ii  evolution                      2.28.2-1
ii  evolution-common               2.28.2-1
ii  evolution-data-server          2.28.2-1
ii  evolution-data-server-common   2.28.2-1
ii  evolution-exchange             2.28.1-1
ii  evolution-plugins              2.28.2-1
ii  evolution-webcal               2.28.0-1


But I noticed another one. If e-mail has "bad" subject (I suspect encoding), it is displayed as a new e-mail in a tree (bold number), but in a list of messages this e-mail is missing. Is it a diferent bug?
Comment 11 André Klapper 2010-01-07 10:14:50 UTC
Different bug I'd say.
Comment 12 Milan Crha 2010-03-26 15:15:22 UTC
It's probably waiting on your address book, to know whether it can show you images or not. Please see bug #361145 comment #50 for more information.

*** This bug has been marked as a duplicate of bug 361145 ***
Comment 13 vladimir.naprstek 2010-03-26 19:31:41 UTC
(In reply to comment #12)
> It's probably waiting on your address book, to know whether it can show you
> images or not. Please see bug #361145 comment #50 for more information.
> 
> *** This bug has been marked as a duplicate of bug 361145 ***

I tried setting according the referenced bug. But no success. I try to install gtkhtml debug info and then will send result.